RF Parts Company

Order # 100103336. I called in Friday and asked for overnight delivery for Saturday. They guaranted it would arrive next day. I was told they couldn't take an order over the phone and I needed to order online. I received the part 3 days later, not overnight. Customer service denied any refund of the overnight delivery service I paid for. EDIT: I got a reply they thought this review was false. I have included the order number. Why wouldn't any good business just try to make everything right? Even an apology or agreeing there was miscommunication would be very appreciated.
May 10th, 2022

I was in the middle of fixing my function generator (for fixing my power amplifier over the weekend) and found that one resistor fried up. I searched the schematic and found that it was a 51 ohm termination resister. I searched Google and found RF Parts and got there 25 min to 4 pm before they close. The guy asked me whether I placed an order on line or not. I told him I didn't know I needed to place an order first and pick up later at the store. I thought the store would be like come and pick what you want and pay at the cashier's counter. He asked me to fill out the yellow form and saw what I wanted to buy - 2 pieces of half watt 51 ohm resistor. He handed them to me and said that the minimum order should be $15, but sold them to me for 50 cents, and went on saying "Place an order for min $15 next time." I gave thanks to him and we both said have a great weekend. I think he was very kind and professional, not ignoring the need of a customer, even if it was only 50 cents parts. Hope this review helps all electronics guys in town!
Jan 7th, 2022

I frequented this establishment when I lived in Carlsbad, CA. A decent collection of tubes and the owner is a HAM guy - all good. The bad is that when I called for some nice 7308 receiving tubes, and I asked if the tubes were tested for microphonics, the response from RF Parts, Customer service was - "YOUR NOT ONE OF THOSE AUDIOPHILES, ARE YOU? I told the guy, that I was an audiophile, and that the price of $100 per tube is because of guys like me...without audiophiles, these tubes would never sell at such a premium. You cant just have it one way. Dorky stuff. ADDENDUM After posting this feedback, I received a call from the co-owner of RF Part...shows that she cares - a good thing, maybe. She started off composed and told me how this hurts her business. I reiterated that the post is 100% factual, but I was open to deleting it. As the conversation continued the co-owner became agitated and accusatory - claiming the event described never happened and that I fabricated the story. I pointed out that she was making derogatory comments about my character after knowing me for five minutes on the phone. This person would not stop escalating - so I concluded the call. If you need tubes, transformers, or other parts, a google will reveal many other options and you can avoid a unpleasant buying experience and follow up phone calls! I will avoid this place like the Bat Plague.
Sep 10th, 2021

Actually, very useful.
May 17th, 2021

True definition of a mom and pop store. Call by phone, they're very helpful.
Aug 27th, 2019