Pacific Flood Restoration, San Marcos

Great crew of guys
Aug 17th, 2023

Where to start?!? Pacific Flood is one of the best companies I have ever had to deal with... HANDS DOWN! From the discovery of the leak in my bathroom (behind my shower doing damage to my garage below) to the rebuild of my bathroom, Terry was nothing but helpful, professional, caring, and WILLING to help in any way possible. He really went above and beyond. After meeting with him, I met about 8 other contractors and subcontractors. What a waste of time that was!! In this day and age, people arent true to their word and that makes for bad business. I cant tell you how many promises for estimates and follow-ups I got only to be let down and I never heard from them again. Why should I chase contractors to give them business? So, back to Terry I went. Im glad I did. He promised to deal with the insurance company and work with me. He advised me as if I was a friend, not just a customer. Terry assigned Ken to do the work. Ken was thorough, clean, on time (even early!), gave great advice and changed anything I didnt like without one complaint. I was happy to make him coffee and share some Filipino food with him. Thats how great he was. Fast forward to Ana in the business office. Another great person with superb customer service skills. She did such an excellent job communicating with me and with my insurance company to which I had no patience for!! How she organized emails between all parties involved is beyond me. Shes one of a kind! I am telling you: dont waste time and effort looking any further than Pacific Flood Restoration. Their professionalism, honesty, flexibility, timeliness, affordability, skill, passion, and positivity is second to none. I highly recommend Pacific Flood for any of your household projects and/or emergent plumbing needs. Services: Remodeling, Water damage-related cleanup & repair
Jan 21st, 2022

Mike exceeded any and all expectations with his service. I got a few quotes but they were the most proficient. They even suggested a less expensive alternative that didn't include their service. These folks make the best decision and with regards to business ethics. I have never experienced such outstanding help. Goodness- I found them is all I can say. Not only was this company available within two hours of when I first placed the phone call, but they also showed up on time and with the highest level of professionalism. Service: Water damage-related cleanup & repair
Jan 14th, 2021

Steve, Terry & Ana were the total "A" team for our San Diego, Ca condo after we had a huge flood water problem from our upstairs neighbor. Within 30 minutes Steve had his team inside our condo with every possible make dry products and machines available to man kind ! Then Terry quickly came in with his team with clean uniforms and lets make this home look perfect again real quick approach. All always had masks, and booties. After they finished we a check list and Terry came by again and every single item was completed to our satisfaction. Hard to find anyone who could do anything right, Until we hired Pacific Flood Rstoration in Encinitas, Ca. And they did it all PERFECT ! Wahooo Team Services: Flooring, Water damage-related cleanup & repair, Fire damage cleanup & repair
Jan 11th, 2022