H&R Block
-
170 Northgate Dr
San Rafael, California 94903 - 415-479-4219
Hours
Chamber Rating
-
EFRAIN SANCHEZ
thanks for the support
Feb 10th, 2024 -
Erik Beltran
I might as well start by saying that I've been coming to this H&R block for multiple years already. Referred multiple people here because I've always felt the customer service quality and professionalism were top-notch. However, this year is a different story. I dropped off my documents about 2 months ago and never got any updates. Which was unusual since there were only about 2 documents and should not have been a complicated tax filing. When I called to make an appointment because it was taking much longer than usual I specifically said "I only have Mondays available" and my appointment was set for Wednesday without my consent. On Monday the 12th my partner and I go in to see if we can get any information because she just so happens to have dropped her documents off a week after mine. We go in and patiently wait for the tax professional to be available. I understand he's overwhelmed there were about 4 people in the waiting area and he was already dealing with one so I wasn't caught off guard when he started making comments like "oh we were expecting you last week" and "oh well it's June you can't always have what you want" when I was trying to explain to him that Monday is my only day that I am available when this facility is open. Either way, we get brushed off and told to come back in 2hrs which is the same thing he told the other guy with the exception to his appointment. When we returned I'm given my documents to sign in the lobby while Jack was working with someone in the cubicle. When Jack finishes up and goes up to my partner and me to tell us that there was a Healthcare document that wasn't applicable for the full year my partner decided that it was best to just continue with whatever documents were available, Jack then commented, "oh you must be marrying up, she doesn't care about money" my partner and I were insulted, commentary like that is inappropriate. When my partner was working with Jack alone in the cubicle he continued to make disrespectful comments to her such as "is he doing legal business..." and asking her if "is he a good guy..." We have never experienced such lackluster professionalism and level of common courtesy. We will not be going to do business with Jack again.
Jun 10th, 2023 -
Brian poling
Feb 17th, 2023 -
Janielle Brown
No messing around. They get the job done, communicate, update, follow-up, and don't let you forget your appointment. The process was faster this year than years past.
Jan 19th, 2023 -
Denise Park
Bob Doerring was a great ambassador for the company.
Dec 26th, 2022
About
H&R Block
California residents have until October 16, 2023, to file taxes. H&R Block tax professionals know taxes and can handle all your tax needs including maximizing your refund! Set up an appointment in your local H&R Block tax office or work with your tax consultant from home. Whether you come in to your local San Rafael H&R Block office to work with your tax pro or drop off your documents and go, your tax needs are our top priority."
Products
- H&R Block Emerald Prepaid Mastercard
- H&R Block Emerald Advance
- Refund Transfer
- Refund Advance
- Tax Identity Shield
- Peace of Mind
- Second Look Review
- W-2 Early Access
Services
- Tax Preparation
- Tax Return
- Tax Planning
- Tax Professional Expertise and Advise
- Tax Resolution Services
- Tax Audit Support
- ITIN Services
Brands
- H&R Block
Languages
- English
- Spanish
Specialities
- 100% Accuracy Guarantee
- Highly trained Tax Pros who are required to pass specialty tax t
- Max Refund Guarantee
- Over 60 years of tax preparation experience
Payment Methods
- AMERICANEXPRESS
- CASH
- CHECK
- MASTERCARD
- TRAVELERSCHECK
- VISA
Questions & Answers
Q What is the phone number for H&R Block?
A The phone number for H&R Block is: 415-479-4219.
Q Where is H&R Block located?
A H&R Block is located at 170 Northgate Dr, San Rafael, California 94903
Q What is the internet address for H&R Block?
A The website (URL) for H&R Block is: https://www.hrblock.com/local-tax-offices/california/san-rafael/170-northgate-dr/6137/?otppartnerid=9308&campaignid=pw_mcm_9308_9762&utm_medium=local
Q How big is H&R Block?
A H&R Block employs approximately 20+ people.
Q What days are H&R Block open?
A H&R Block is open:
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 7:00 PM
Sunday: 9:00 AM - 6:00 PM
Monday: 10:00 AM - 9:00 PM
Q How is H&R Block rated?
A H&R Block has a 4.3 Star Rating from 62 reviewers.
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Ratings and Reviews
H&R Block
Overall Rating
Overall Rating
( 62 Reviews )EFRAIN SANCHEZ on Google
thanks for the support
Erik Beltran on Google
I might as well start by saying that I've been coming to this H&R block for multiple years already. Referred multiple people here because I've always felt the customer service quality and professionalism were top-notch. However, this year is
a different story. I dropped off my documents about 2 months ago and never got any updates. Which was unusual since there were only about 2 documents and should not have been a complicated tax filing. When I called to make an appointment because it was taking much longer than usual I specifically said "I only have Mondays available" and my appointment was set for Wednesday without my consent. On Monday the 12th my partner and I go in to see if we can get any information because she just so happens to have dropped her documents off a week after mine. We go in and patiently wait for the tax professional to be available. I understand he's overwhelmed there were about 4 people in the waiting area and he was already dealing with one so I wasn't caught off guard when he started making comments like "oh we were expecting you last week" and "oh well it's June you can't always have what you want" when I
was trying to explain to him that Monday is my only day that I am available when this facility is open.
Either way, we get brushed off and told to come back in 2hrs which is the same thing he told the other guy with the exception to his appointment. When we returned I'm given my documents to sign in the lobby while Jack was working with someone in the cubicle. When Jack finishes up and goes up to my partner and me to tell us that there was a Healthcare document that wasn't applicable for the full year my partner decided that it was best to just continue with whatever documents were available, Jack then commented, "oh you must be marrying up, she doesn't care about money" my partner and I were insulted, commentary like that is inappropriate. When my partner was working with Jack alone in the cubicle he continued to make disrespectful comments to her such as "is he doing legal business..." and asking her if "is he a good guy..." We have never experienced such lackluster professionalism and level of common courtesy. We will not be going to do business with Jack again.
Brian poling on Google
Janielle Brown on Google
No messing around. They get the job done, communicate, update, follow-up, and don't let you forget your appointment. The process was faster this year than years past.
Denise Park on Google
Bob Doerring was a great ambassador for the company.
Overall Rating
Overall Rating
( 62 Reviews )Write a Review
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