Santa Clara, CA

Adam Ismail was super efficient and able to help us within an extremely tight deadline. He made himself available regardless of the time of day. He is both personable and professional. My realtor loved working with him too. With his diligence and support, we were able to secure our dream home among the redwoods in the Santa Cruz mountains. Thank you Adam for helping our family plants roots here! Jazaka Allahu Khairan!
Mar 13th, 2024

Moomtaz Ashrafi provided exceptional service during my loan processing, demonstrating professionalism, expertise, and proactive communication. She ensured a seamless experience, addressing all questions and concerns with thoroughness and dedication. I highly recommend her for anyone in need of loan assistance. Thank you, Moomtaz, for your outstanding service!
Mar 8th, 2024

I had the pleasure of working with Hany Ibrahim, an Account Executive at Guidance Residential, I had very nice experience working with him, he is highly professional with his expertise throughout the entire mortgage process. He is attentive and explain very well the required documents. He is available always when calling him or sending a text to him. He provided a quick and accurate answers. Alhamdulillah I had very interesting experience with Hany, He helped a lot and treat like family make things way easier and helped us in any possible way and guide me. I cant thank him enough for his beautiful work and loyalty to his work and company, may Allah make everything easier for him. His professionalism, attention to detail, and genuine commitment to his clients make him an invaluable asset to Guidance Residential. Thank you, Hany, for your exceptional support.
Feb 25th, 2024

I had the pleasure of working with Moomtaz Ashrafi for my home financing from Guidance. I am a first time home buyer and had tons of questions. Moomtaz was patient enough to explain every thing whenever I had any questions, not only regarding the Guidance process but also everything related Islamic home financing. She was honest and always available to answer any questions. Overall the process was smooth and easy. I would definitely recommend Guidance and Moomtaz for any home financing needs.
Feb 22nd, 2024

From the outset, my loan officer exhibited an extraordinary level of passion that significantly enhanced my entire experience. Communication, the lifeblood of any successful collaboration, was not just a box to check but an art mastered by this professional. Their ability to articulate complex information in a clear, concise manner not only alleviated my concerns but also fostered an environment of trust. Responsiveness, a critical component in the fast-paced world of loans, became a defining feature of our interaction. No query was too small, no update too insignificant for their attention. The loan officer was not just a facilitator but a partner in navigating the intricate landscape of financial transactions. Satisfaction, in this context, transcends a mere rating on a scale; it encapsulates the feeling of having an ally in a process often fraught with uncertainties. The dedication displayed by my loan officer went beyond the call of duty. They were not content with mere competence; instead, they exhibited a genuine passion for ensuring my peace of mind. In summation, working with this loan officer was not just a transaction; it was a journey marked by unparalleled dedication, outstanding communication, and a commitment to excellence that left an indelible mark on my experience. If passion were a currency, my loan officer would be the wealthiest in the business.
Feb 19th, 2024