Staples

I had a very bad experience in this store. I used their printing and copying area to get my labels for my package i had to drop off for them (ups drop off). I bought box from staples and pack my items in their packing area exposing what was inside. I dropped off 3 items and only 2 items were shipped and delivered and the other 1 package was lost saying its either it was not picked up and tracking is not available. Went to ups store across and asked for help and i was told that it wasnt scanned meaning it didnt leave the drop off location . I hope somebody investigate this. This is unacceptable.
Feb 26th, 2024

Feb 17th, 2024

Found pen refill quickly, and it works better than the original in a sterling silver pen I've had for years. Hooray!
Jan 27th, 2024

Horrible service of the printing department complete disregard towards the customers . All they try to do is send you to self-service. Had to wait for an hour and still didnt get anything printed . Got attitude for clarification questions. You should really Put at least another worker in that department. Just in front of me 3 customers left because of lack of service. No initiative to help or even do their jobs and answer questions. Very disappointed as I have had great shopping exprience there before. Worker have no right to ignore customers and treat with respect only those who they see fit
Jan 20th, 2024

When I first moved to Santa Clarita in 2004 till probably 3-5 years ago this Staples was my favorite and I shopped and did all my business here for my businesses. I've always preferred buying in person over online to help keep places like this open. Obviously we are in the Amazon world now and that is more efficient and more reasonable. But some things have always made me feel better buying in person like TV's, Couches, and PC Printers! Well I needed a new Printer for my office at home, and I've been researching InkJet Printers for 2 weeks straight. Found the model I was looking for here and wanted to buy it and be done with it. Unfortunately not many staff available and the person Jay who seemed to be the cashier, the manager, and maybe even more than that wasn't having a good day. As much as I asked or kindly requested for some engagement. I understood he may have been super busy, but no one was talking to him and I was just wanting to get some more info and his Insight as a professional on which printer would suit me best for my needs. I was patient and willing to hear you out, but you seem to just want to get rid of me. He didn't care, he just wanted me out of the store and out of his way. Every chance I spoke to him for a conversation to help decide on my purchase I had the feeling he wasn't going to waste his time with me. Of course, after all I'm just a customer with multiple businesses that care about buying the right thing and getting the right info before making a well informed decision. To make this long review shorter I'll just say, I will NEVER conduct business at this Staples and unfortunately this store and maybe even the company will lose value from one customer who is me. That may not have an effect, and that's ok. I'm not wishing anything wrong. But I still believe customer service is a necessity and just as important as working. Bravo to anyone that still does these jobs and I'm 100 percent grateful for you and all those that do it. You are all better then me, because it surely is a challenge in todays world. However, please don't lose your service skills, friendly behavior and great attitude because eventually wherever you decide to go in life, it always comes back to you in good favor 10 fold and more! Sorry Jay, but your attitude that day 03-04-24 made me realize how awful some businesses like Staples and their employees can really make people feel about not ever shopping in person anymore. I guess I'll have to try out the Staples in Woodland Hills if I ever comeback. For now, even though I left this store with a purchase and receipt. I don't ever plan on coming back ever again.
Feb 28th, 2024