Cypress Coast Ford Service

Most frustrating experience I've had in getting car work done. Needed a new motor for the ac a while back as well as the check engine light addressed. Took forever to get it fixed because somehow the ac motors they had kept being faulty? When they (eventually) got those fixed my car had a chunk missing from the front that was not previously missing. At some point they stopped answering our calls and never fixed/replaced the part they broke despite signing an agreement that they would.
Feb 9th, 2024

These guys are the absolute worst! Ricardo's communication is awful
Jan 13th, 2024

My sister took her car for service. They were fast and efficient. Great service
Mar 29th, 2023

Go to Morgan Hill!! Stay away from this place!! These people do not care about their customers. My mustang is still under warranty. Took it in a week ago to check a squeaking noise it was making and to check the passenger side mirror because the motor was not working properly. They kept the mustang the whole day. When we finally went to pick up the mustang, Joe told us the mirror is cracked and is not under warranty anymore. That mirror was NOT cracked when we took it in. Our concern was that the mirror was not rotating. They broke my mirror and they dont have the balls to admit it! If it was an accident, man up and admit it. Dont try to cover it up by saying it was already cracked when you know exactly it wasnt! We tried speaking to a manager, but it was Ratish who introduced himself as the manager. I dont think hes a manager because he doesnt act like it. I tried explaining to him my side, but he kept interrupting me and saying, Im just the middle man. We tried emailing another manager, but we never got a response back. I trusted these people and I was happy with them. Never did I think to take pictures when dropping off the mustang and before walking away from it. If you still plan to go to Cypress Coast, take pictures. If not, they will screw you over. Youre better off if you go somewhere else.
Mar 10th, 2024