Accu Dental & Orthodontics

Mike Ascher _{on Google}

Mar 26th, 2024

Colby is very professional & does a great job of cleaning my teeth. Awesome experience.

Michelle Diaz _{on Google}

Mar 26th, 2024

HORRIBLE experience here. I am not one to make a review let alone complaint- but something should be said.
November 11, 2023 I opened a loan through Sun-bit for a treatment plan that we have been working on. Fast forward I had a credit on my account @ ACCU of $800 that I was unaware of until January 2024 since my insurance covers a lot more than the RECEPTIONIST anticipated (which is a whole other negative review in itself)
They then charged me for a cleaning and RADS in February 2024 even though my insurance covers it leaving me a balance of $700 and some change. When I called the office manager Blanca to ask if the loan could be given to me as a check to adjust my open loan through Sun Bit, Blanca became argumentative and act as if the loan was not adjustable because I have to make payments on time Insinuating I am late on my payments which is NOT the case- not that its her business anyhow.
She then said it would have to be given to Sun Bit since I did not make the pay out of pocket- which is NOT an issue since the whole point of this is that I want to balance my account with Sun Bit which is the exact dollar amount of the credit i have at ACCU Dental.
This was discussed mid February at my cleaning but was told nothing could be done until March 1st.
I called the first week of March & was told once more it would be sent over after nearly arguing with the office manager about late payments which is NOT the case. Again, I was personally told by Blanca she would take care of it March 1st.
Today march 21st NOTHING has been done. I called Sun Bit and they said they are only waiting on Blancas approval and dollar balance.
So, I called ACCU dental in seaside to
touch base with Blanca. Her exact words were she was busy yesterday and by herself (3-20-2024)
At this point, I am upset and told her that was not my issue since this has been ongoing for weeks if not months at this point.
I asked for a higher up since Blanca is not only unprofessional but no help at all and was told she is the higher up which is unfortunate for this company.
Blanca should not work with the public if shes unable to answer or help with basic questions, if she is frustrated with my constant questions she should try to understand my confusion since this has been ongoing.
Sadly, I would never recommend you guys to ANYONE. Which is unfortunate because the dentist and hygienists are exceptional!!

Robin Hart- Callahan _{on Google}

Mar 16th, 2024

had a great experience at this location. Everyone was very nice and friendly and got me back quickly.