Amerigas Propane

Sonia _{on Google}

Jun 25th, 2023

Hello,
I've had an empty tank that has been needing to get picked up for over 6 months. We aquired the empty tank with our property when we purchased the home after the previous home owner canceled the account. The previous home owner who is copied to this email was told that the empty tank would get picked up within a few weeks. The tank has been sitting next to my front driveway since November 2022. Despite multiple frustrating phone calls from us and the previous homeowner to your call center in the Phillipines for the past 6+ months, Amerigas has failed to pick up the tank. The tank is in a location of the driveway where it's at risk of being hit by a vehicle or a high powered yard maintenance equipment and it seems that Amerigas simply doesn't care for our family's safety. I just called three times today just to get hung up on and told that the account has been closed. When I reiterate that the account had indeed been closed six months ago but the tank hasn't been picked up, the customer experience advocate said that she doesn't see a tank that needs to get picked up. I've explained my frustration during numerous phone calls which have resulted in the customer experience advocate simply ending the phone call, after a long hold. I've never dealt with such poor customer service, the reps don't speak clearly, and have no idea how to resolve a customer's concern. They've simply told me that there's isn't a local location where I can call to schedule a pick up because apparently all local locations have stopped accepting calls. Us and the previous owners have been given the run around for the past 6+ months, just for a simple - empty tank pick up! Please be informed that I'm willing to contact any state or local agency that will enforce rules to hold Amerigas accountable. I just posted a message on the Amerigas consumer complaints Facebook page and learned about the hundreds of other people who have had a terrible experience with Amerigas. Rest assured that I plan to do everything under my power as a consumer to enlighten the world about our experience with Amerigas.