Monterey County Social Services

Efficiency at its best
Feb 11th, 2024

Oct 13th, 2023

Sep 5th, 2023

Last time I was there they went out of they're way to make sure I left after having all my questions and concerns taken care of!!!
Jul 16th, 2023

This place will judge you for not having a job, but they can't be bothered to do their job!!!! This place is the kind of place that deserves a class action lawsuit. If V. Santos is worker, change workers immediately!!!! She never answers her phone and she has never responded to any of my voicemails! She needs to be fired. UPDATE: (I have never contacted any of my caseworkers for anything until now by the way.) I got in contact with her supervisor and made him take a look. He said even though I turned in one doc late, (I could not have known it was late because Santos likes to hang up after two rings so there's not enough time to answer it!) everything was in order. I hear nothing for one business day so I call and call and she FINALLY picked up. She said she was out of the office for a few days (I suspect that's a lie.) and she'd call be back by the end of the day. I wanted to ask "why not now?! Literally all you have left to do is approve it." But I gave her the benefit of the doubt and let the call end there. SHE NEVER CALLED. She lies and disrespects me and I know I can't be the only one that gets treated this way!! Guess I just have to ask my friend to take another day off work to help me with getting a ride there and back so I can reapply! I told them that's what I'd be doing if I got denied and I guess they didn't believe me. But I will reapply over and over and over until they give me my benefits that I know I qualify for!! ________________________ Original review: I was born with cerebral palsy and I've been dealing with a lot of complications that resulted in a trip to the ER. So I applied for General Assistance and she refuses to give me my benefits. I needed three things: -Proof of SS disability application -official statement about my income level -evaluation by county doctor I already applied for SSA disability so I requested a recent letter because the one that was 3 months old wasn't good enough. They said they "can't" call SSA to verify themselves... The doctor gave the evaluation said yes, I need medical help. Said re-evaluate in a year. I had to sign the same papers multiple times because she lost them (or she made me go to sign papers in person because she knows it's hard for me to get around. I am homeless and on a walking cane!!) And she blamed it all on me. "You didn't do this, you didn't do that." Meanwhile I am doing everything and more than what is required of me. Funny thing is, I went back to that same Dr and she was so happy to see me! She made me feel so much better. She prescribed some meds and is setting me up with physical therapy, occupational therapy, a urologist, and a neurologist. So what should I do when a "caseworker" is going over the head of a medical professional by denying my claim, which in turn is denying me transportation $$, clean clothes, and shower $$ so I can got to the Dr and NOT be embarrassed!? Idk, but I'll see what my SSA lawyer thinks...
Aug 6th, 2023