Metro by T-Mobile

The chubby short guy is a thief. He overcharges u for unnecessary charges and pockets the difference
Feb 16th, 2024

Feb 1st, 2024

I have had Metro for years. After changing from my Blackberry I intended to get something else if Metro didn't do the job. I'm still here with Metro.....
Dec 24th, 2023

It was closed!!! 4:00pm
Dec 9th, 2023

Loyal Customer for ten years. Never had issues. No need to complain. That all changed yesterday and my final decision was made today. After some very negative interactions I do not reccomend this service provider and especially this establishment to anyone unless it is your only choice. For if you do, expect the following; Dishonest business practice (this location has one confirmed liar), dismissive customer service (your requests are either a waste of their time, or they just tell you to call customer support), and to isolate this location a young male employee who assisted me with my request was confirmed as a liar by his own customer service team Investigating the issue I presented to them. I was appalled when the customer's service representative informed me and apologized to me that I was deliberately lied too in order to avoid helping me. As a 10 year long and loyal customer who has never missed a payment and always supported this company's desire to assist financially challenged folks, I think I now understand why they could care less about its customers. The average metro customer will tolerate it, simply because it's nearly the last option for decent coverage at a low cost. I am not going to tolerate this treatment from them again. I hvery switched providers. Just as a side note, Had the forementioned employee been honest and simply took some time to do his job I would still be a customer. I am sharing this so you can avoid a similar experience with a crooked and ghetto establishment, run by a gang of cracked out, washed up wanna be professionals who pretend to care about people. I doubt empathy is even a word they can define or express. I mean seriously how do they get away with this kinda of practice? My 2cents, stay away. Pre pay before you do busine]ss with these guys. Metro PCS is the Spirit Airlines of cellular providers. STAY AWAY!
Nov 2nd, 2023