Umpqua Bank

Can't get through to anyone! The local branch doesn't answer the phone and customer service is always over a 30 minute wait!!
Oct 16th, 2023

The bank charged a fee against my home loan back in 2018 that I strongly disagreed with. But I paid it after rude argument with them. Now that they sold my home loan, their double charging for that fee again with the new loan company. It's only $47 but on principle of integrity, I'm disputing it. The branch manager said that he remembers the incident, but since the loan is sold there is nothing he can do about it, also bad integrity and service. No wonder why their reviews are only a 1 on yelp and Google reviews. I highly do not recommend this bank, maybe that's why their sold now. Hopefully the company that purchased them terminates the management and employees with no integrity and replaces them with friendly integral staff.
Oct 15th, 2023

Place went downhill fast. They cant keep any regular staff, lines always out of the door, the direct deposit takes about 3 days every month to show in the account after my employer has sent it. Id avoid this place and go to one of the many other banks in the area
May 27th, 2022

Apr 25th, 2022

Bank used to be customer friendly but the hours and times makes it more unfriendly then the past. Closes for lunch and is open between 10 am to 4 pm. Just poor service to customers.
Jan 15th, 2022