BMO

Called customer service for 2 days in a row for 2.5 hours each, transferred to one dept and kept getting disconnected- one rep said she will call me back if we get disconnected but never did ! I have a different issue when I called but coz of the poor customer service, I decided to close my account. Also I have not heard of a bank that have 0% interest and the amount is almost 150k not 150 dollars! They just lost a customer for poor customer service.
Sep 9th, 2022

There's a lady in the office who is the manger of checking. Very rude. She treated me like as if I was nothing. She's a very old (Asian) with glasses. She even threw the pen at me. I don't want to see her again if she can't give customer service. No wonder this bank has a one star rating. How disappointing.
Mar 8th, 2021

Jun 24th, 2020

Aug 24th, 2019

Talk about an extreme makeover!!!  I used to dread coming here and avoided it like the plague.  But the last dozen times or so has been nothing shy of a Fantabulous experience. I was assisted by the new manager there, Ron Cheng, and I must say that bank of the west has regained my faith and trust in their organization.Great financial advice along with a friendly service, score. Philz Coffee across the street, double score.
Jan 24th, 2019