Safelite AutoGlass

Nice waiting room. Communication about the process is lacking. You can't call them, to talk to a person at the location. Tech has been trying to get my glass out for over 2 hrs now... finally finished my car after 4.5 hours. I hope the install is good. Main complaint is communication. Unless you walk up to the counter and ask, there is no proactive status updates. These systems exist, they just need to want happier customers.
Mar 26th, 2024

The windshield was replaced efficiently. I have had no problem with the work. I would recommend them to others.
Feb 5th, 2024

I cannot say enough good things about Luis and Nery from Safelite. Having one's car window smashed is absolutely soul crushing, especially when it's never happened before in one's life. I feel like during moments like this, the people that help one get life back to normal are true heroes, and I found those heroes in Luis and Nery. Luis came out to replace the glass in my car, and I can't say enough good things about him. Kind, professional, understanding, good at his job, seriously... Safelite, you need to give this man a raise/promotion, because he is making you look GOOD. I told him that I was going to do a review, and that I was going to liken him to Jesus, because they both walk on water. Seriously, Safelite is very lucky to have both Luis and Nery as employees, and I hope they know it. When I had a question/concern at the end of the glass replacement, Luis dialed up Nery, and Nery immediately hit it out of the park. I don't believe I have ever experienced this level of amazing customer service/friendliness/care when it comes to something involving my car. So, if you find yourself with a smashed window, and are looking at options, I *highly* suggest Safelite, and I only hope that you are lucky enough like I was to experience the wonderful service provided by Luis and Nery. Thank you both!!
Feb 4th, 2024

Pretty simple process filed my claim through my insurance made an appointment with them. On the day of my appointment checkin pretty seamless it was a 3 1/2 hr wait. The issue with this particular location is the area is grimy and the store is located in an industrial park not a location you want to kick it for 3 hours. Overall my Tesla windshield looks great and the tech was pleasant. Hopefully, if this happens again, I would likely not go to that location just because of the area that it's in. Hopefully the one in Reseda will be open.
Feb 3rd, 2024

Amazing service clean waiting room with refreshments. Loved the place i highly recomend.
Jan 30th, 2024