Tahoe Vacation Rentals

Actually the worst rental experience of my life. No warning about the driveway (which wasnt even cleared off). States it is safe to park at the bear box and we did that, slid down the driveway and have been stuck for the last 2 days. The arrival sheet clearly states that cars with front wheel drive (we have front wheel drive) will be ok there, and the manager Nicole said it was our fault for going too far forward with a front wheel drive car..? The associate Rachel hung up on me when I asked for help and the manager Nicole laughed out loud at me when stating we are in need of help and she apparently thought that was hilarious and could not stop laughing. They have no contracts with any people/companies to help with towing or plow services and you are 100% on your own; they will provide ZERO help and laugh in your face.
Oct 28th, 2022

Read 10x and think 10x before you book rentals with them. As top 10% priced rentals, they provide 0 flexibility and 0 hospitality for your reservation. They have different to industry standard policy, and any type of policy violation is at the customers own cost. For example, change reservation date within 2 hours from placement is costing 50% of the total rentals. All questions and asks for the service would get this is not part of our service answer.
May 8th, 2022

Love it.. just make sure to put all your food inside.. the cabin the BEAR will take it !
May 26th, 2021

This was a last minute visit, but enjoyed it very much. Definitely need to do this during one of the holidays to get the family together.
Apr 20th, 2021

Apr 13th, 2020