Daltile, American Olean, Marazzi Sales Service Center

The Murrieta team is the best !
Feb 18th, 2023

Wife and I decided to give kitchen a makeover.  Backsplash, flooring and of course (cringe), countertops.  We put it off long as possible on account of the last one.  Our granite countertops dated and dictated the entire kitchens vibe.  We new the c-tops would be the largest bullet to bite but seemingly nothing else would update the room.  We could not have been more WRONG!Our first step was to go to a store that has spent a fortune telling us "We could do it",  AND,, "They can help!"  We went to that store 3X before we actually spoke to someone in the department.  The first 2 visits their customer service said they would call someone over right away.  When this did not happen we just started gathering tiles and went to check out.  We had just shy of $100. in samples alone. The 3rd visit we waited in line to return many samples and the return went well, but the wait was ridiculous.The experience at the 2nd H improve store was eerily similar, however we did have the friendliest sales person we could have asked for.  She was outgoing and eager to help.  The issue was then she was just filling in for someone and her true department was electrical.  I absolutely guaranteewe will be back to see her when we do the lighting because she searched right along with us.Here is the TA, DAAH moment of what was killing our schedule and bearing just short of nothing we felt good about enough to begin.   Someone suggested Daltile off of Winchester ,,,,  DALTILE ! DALTILE!!!We went on a Saturday morning we opened the door and a woman named Heidi who was with a customer told us she would be right with us.  My wife looked at me the same time I looked at my wife.  We both just smiled at each other.  We browsed for no way more than 2 minutes and, ANOTHER woman approaches to ask how we were doing and even OFFERS TO HELP.  We now meet this woman named Ivy and I swear we were as happy as if we hit the lottery. Those gals looked at a small piece of our counter top and it was game on. They pulled tile sample from everywhere (they even stood on chair, no kidding, to pull a display thingy of the the wall.  Those people went back and forth not just gathering tile samples but explaining how each sample tile affected our existing  counter top piece.After 40 min it was time to leave so I figured we'd pay for the mountain of samples.  We had some really nice stuff, we also  knew what and how to put it together,,,but hey!  Most important we were excited again!  I can't emphasize enough what that wa s like.  We left with 2X at least what we had gotten from other places and I did not care.  Read this part carefully,, the cost of taking all that tile home was  ZERO!  Not even for the display they crawled up on a chair to take off the wall!  Not a nickel.  When I tried to offer something ,anything,  the response was they did not want us to have to do this again in 6 months because we weren't  happy.  We ended up being so happy with the backsplash tile we even decided to NOT change counter top and we saved THOUSANDS. Heidi and Iva thank you for all the time you spent and the $$ you saved us.  We are so grateful!  To anyone else, Do yourself a favor and don't get the excitement sucked out of you before you even get started.Carolyn and Jack Geier
Nov 10th, 2022

We stopped by Daltile while shopping for for small areas to tile around our fireplace and bath tub. So I can't give a lot of feedback. There are a lot of samples on display in their small show room. Not sure how big their warehouse is. What I can say is the service for what we were looking for was great. The woman who helped us was super friendly, very knowledgeable and offered good suggestions. You can take tile samples home with you, based on the honor system (free). The tile we did end up ordering was in stock and fairly priced. We only discovered there was a Daltile in our area after we purchased floor tile (the big job) from Lowes. While I'm happy with the floor tile we went with, I think the Daltile staff would have been a great resource for ideas and advice.
Nov 9th, 2022

Nov 1st, 2022

Great company. I purchased my tile at Home Depot, then someone told me about daltile. Went to check them out and they ended up saving me a ton. Returned everything to HD and got everything through Daltile. Great Prices, they work with you, very friendly and very helpful.
Oct 26th, 2022