Chase Bank

11 days hold to cash a 4k check isn't that a bit excessive? I've never heard of people having to wait that long. Because it's from a different bank this is how chase treats their customer of years. The lady was unnecessarily suspicious of my boyfriend by her attitude. Possibly because he is a black man. You have an option to cash now or this? But oh you can't do this then don't ask him this why would you say it? His mom passed his sister's sold the house behind his back to the city this is the check went to go cash to deal with this mess. I will be going to the bbb if they don't pay. Then closing both our accounts to be with a bank who treats their customers with respect. He's cashed more and walked out the same day with other banks numerous times. It's just chase being unnecessarily EXTRA wouldn't give him $200 not even a cent.
Apr 3rd, 2024

That's crazy that customers aren't being helped when they come in to the bank. I've never had a problem but then I never go inside. I do everything online.
Mar 30th, 2024

Excellent bank and tellers
Mar 29th, 2024

Horrible customer service, this chase never answers the phone when you call its pointless
Feb 12th, 2024

Went back inside two times to get helped the first time two rude workers said they couldnt help me and sent me on my way. I didnt want to argue so I called chase phone number and talked to someone who was very helpful and said that they didnt understand why they would say they couldnt help me if they had all the information needed (which they said they didnt) . I went back inside to speak to them and ask why they werent willing to help me second and third person who helped me were very nice and very helpful nothing compared to the girl who worked in the window around 10:00 am on 12/30/23 she was VERY rude and acted like if I was beneath her. Didnt even bother doing her job and acted like if there was nothing left to do to help me. Edith I believe her name was, was an amazing person very helpful and nice! Just because of her I will not give this place a 1 star.
Jan 2nd, 2024