The Winning Team, Inc

The team at The Winning Team has helped me turn my trucker hat company vision into reality! Very grateful for their professional, efficiency, and great customer service.
Apr 18th, 2023

Short version: avoid this company. Your project means nothing to them, you dont matter, you and your project are not a priority whatever. LONG version: I needed a small run (20) of Christmas stockings personalized for a family event and wanted to support a small local business. For reference, I have previous experience as a garment manufacturer and am familiar with industry standards and practices. About early November I began my search for a vendor to avoid the last minute holiday rush. I inquired with 4 vendors to determine services available and the going rate. I called The Winning Team Embroidery, spoke to a friendly woman and was quoted a competitive price per stocking, actually, the exact same price as another local company. I chose this company based upon the friendly, knowledgeable, professional voice, services offered, ability to complete the order, competitive price and convenience of location. With a good lead time and small quantity, I had reasonable confidence of success. I had purchased a good quality stockings last year on clearance and was able to supply my own stock blanks with 1 additional for test and/or error. A deal was made over the phone and agreed to drop them by the business in their cardboard shipping box. I was met by a gruff man lacking professional social skills that informed me that this wasnt their usual type of order. He accepted the goods with minimal discussion and I felt rushed out the door, as no specifics were even discussed. We did not choose a font, script size, yarn color, thread sheen, stitch type or even thread count options, nor were examples offerednothing. I was told to submit my name list. Being that we are in a post-pandemic economy I no longer expect much in the way of customer service and am generally thrilled when people just show up to work to supply the goods and services I seek, but even by my current lax expectations, I was concerned. I assumed he was a back room new hire not trained in dealing with the public and dismissed the event, but I was wrong as I later got the impression Harris was the owner! I submitted a name list via text to a number that sent a pic to me from their company and felt comfortable revising it a few times over the next few days without response. When I texted asking for font choices I was responded to with quote do not contact her on her off days SERIOUSLY?!? How should I know?! I wasnt offered an alternate means of communication. Needless to say my order wasnt completed or even started. My stockings were finally returned to me 1/27/23 upon request, in a pile, not bagged or boxed. Were they just laying around in the back? Not even any discussion as to what (didnt) happened! Obviously nobody cares. VERY DISAPPOINTED and will NEVER consider this company for future projects.
Jan 26th, 2023