Rayne Water

Swanand Kullarwar _{on Google}

Feb 10th, 2024

Park M. And Erik V. came to install our water softener and RO system. Both were very professional and answered all of our questions patiently. Great service and Highly recommended!!

Lilian Onuoha _{on Google}

Apr 13th, 2023

Our drink water faucet broke. Ryan came out and in less than 30 minutes, he completed the work. He did an exceptional job and we are very pleased. Thank you Ryan for going above and beyond for us.

Juliana Jade _{on Google}

Mar 13th, 2024

Our experience with Rayne water has been a joke from the start.
I wanted the unit to be as plastic free as possible and we were told by Rayne Water that only plastic piping could be used. (I later noticed my neighbor installed a whole home filter from another company and theirs has copper piping... So clearly, this was the first lie I got from Rayne Water).
The day they came to install the unit, the two technicians installed it so that the plastic pipes leading up to the unit on the exterior of our house were literally flapping in the wind. They weren't squarely affixed to the house, but rather hanging out at a 90 angle completely unsecured. Instead of drilling the pipes into our stucco and harnessing them to the wall, they destroyed the gates into our crawlspace that we had just paid thousands of dollars to replace. So now we have gaping holes into our crawlspace where the unit sits.
About three months later, we started having problems with the unit. The water in our home was reverting back to being very hard and we had to call someone to come take a look. We had to shut off our unit for nearly a week because the technician "was stuck in traffic" and wasn't going to make it to the appointment. Days later, someone arrived and merely recalibrated the machine. This is something I could've been instructed to do over the phone.
Another three months goes by and several contractors who had gone into our crawlspace told us that the pipes Rayne Water had installed were loosely dangling into our crawlspace. What is more, those pipes eventually started leaking and flooding that crawlspace. Turns out, Rayne had drilled into our water main and securely their pipes to the main using what can only be described as tape. We contacted Rayne Water and were told that someone would be coming to repair the piping. Eventually someone from Rayne came and secured the loose pipes and repaired the leaks.
Another six months goes by and we are notified that it is time for yearly maintenance. Rayne Water contacts me to set up an appointment, I make arrangements to stay home to suit the appointment time they gave me, and during the call window, they call to tell me that the driver "has a flat tire" and wont be arriving and that the next available appointment is two weeks later. (Seems like there's always some "emergency" preventing these technicians from fulfilling appointment calls). I was quoted $305 for this annual service appointment, and when I called to express my dissatisfaction with Rayne Water thus far, suddenly "I was misquoted" and the appointment only cost $225. Well, Rayne Water, which is it? I inquired about which filter required replacing and when I googled it, it's a standard "Big Blue" water filter that costs $27. Yet Rayne will charge you anywhere between $225-$305 annually to replace it...
I was told that the entire unit will require another major full service 8-10 years after being installed. I'd sooner pay another company to come and fully replace the softener in 10 years than continue to deal with Rayne Water for the rest of my life.

Valerie C _{on Google}

Aug 22nd, 2023

I recently had a fantastic experience with Rayne Water, and I can't praise them enough for their outstanding customer service, especially thanks to their service technician, Ryan.
My delivery service was scheduled today at my home, However, there was an unexpected hiccup with my garage keypad that had been causing me quite a headache for the past few days. Ryan, who came to exchange the tanks, encountered this issue when he arrived.
Without hesitation, and without me having to request it, Ryan took it upon himself to assist me with resetting the malfunctioning garage keypad. His technical expertise and professionalism were truly remarkable. Not only did he resolve the issue swiftly, but he also saved me from a considerable amount of time and stress that I would have otherwise endured trying to figure it out myself.
Ryan's commitment to ensuring a positive customer experience left me deeply impressed. His kindness and dedication to going the extra mile truly exemplify the exceptional service culture at Rayne Water. It's evident that Rayne Water employs individuals who genuinely care about their customers.
I want to express my sincere gratitude to Ryan for his above-and-beyond assistance today. His exceptional service has made me a loyal customer, and I will gladly recommend Rayne Water to anyone seeking reliable and customer-centric water services.
Thank you, Ryan, for your outstanding professionalism and helpfulness. And thank you, Rayne Water, for having such caring and dedicated team members.

The An0maly _{on Google}

Jul 22nd, 2023

A Disappointing Experience with Rayne Water
Rating: ZERO
My experience with Rayne Water has been nothing short of frustrating and disappointing. From the moment I signed up for their services, I encountered numerous issues that left me questioning their reliability and commitment to customer satisfaction.
First and foremost, Rayne Water's scheduling was a complete mess. They consistently missed their promised delivery and maintenance dates, leaving me without essential water services for extended periods. Despite multiple assurances that they would improve their punctuality, there was little to no improvement over time. It was as if they didn't value their customers' time and convenience.
Moreover, the water filter tanks they provided were nothing short of a nightmare. Instead of delivering clean and purified water, they were full of sediment that ultimately ended up clogging the water filters inside my home. This not only compromised the quality of water I was receiving but also resulted in frequent breakdowns of my water filters, leading to unnecessary expenses on my part for repairs and replacements.
I attempted to contact Rayne Water's customer support on several occasions, but their response was lackluster at best. Each time I voiced my concerns, they seemed disinterested and offered generic apologies without any concrete action to address the ongoing issues. It became clear that their focus was on gaining new customers rather than maintaining their existing ones.
As a customer who had entrusted Rayne Water to provide reliable and clean water services, I feel let down and taken advantage of. Their inability to meet schedule commitments and their failure to provide quality water filter tanks have severely impacted my daily life and household expenses.
In conclusion, I cannot in good conscience recommend Rayne Water based on my experience with them. Their inability to adhere to schedules and their faulty water filter tanks have made me lose faith in their services. If you value consistency and dependability, I would advise looking elsewhere for a water service provider that genuinely cares about its customers' needs and satisfaction.