illi Commercial Real Estate

Austin Harrell, Agent with illi Commercial Real Estate - what a courteous and professional gentleman to work with. He found a great Commercial Space for our company in Westlake Village, CA and we recently signed a Lease on this location! I would strongly recommend Austin Harrell for your Commercial Leasing needs in the Conejo Valley!
Feb 6th, 2024

great company to work with very grateful for the amazing service and we love our new location, thank you again
Jan 14th, 2024

no body answer any tenant concern
Aug 14th, 2023

We rented a retail space advertised by Illi back in 2020, unaware of the troubles that lay ahead. During the application process, they refused to work with our agent, which should have been a red flag right then and there. Then, we discovered that they also functioned as a management company overseeing our location. Let me tell you, these guys will make sure you're in a tight spot, like snakes slowly draining your resources. Here's the story. In 2021, they came to our premises and changed the electrical panel. During this process, their electrician damaged several of our ceiling lamps. After two months of back and forth, enduring no light in the back of our store, we ended up replacing the ceiling lamps ourselves. When we requested compensation for the damages, they sent us an invoice claiming we owed them $6,000 for the electrician's work. We argued that as tenants, we weren't responsible for the electrical panel, but they didn't care. Fast forward to 2024, our store was broken into, and LAPD reached out to them for video footage of the outside of the shop. A couple of days later, we received a three-day notice to perform or quit, demanding $8,000, now labeled as past due rent because they applied the rent we paid towards those charges. For property owners, our shopping center now has three vacant premises, and we're planning to leave as well because we want nothing to do with this company. I think you should do more research if you're considering hiring this company to manage your properties or if you're trying to rent from them. For those of you trying to rent a place, make sure you hire an attorney to review every sentence of your lease agreement. Ensure you have an agent who represents you. And lastly, make sure Illi is not the one managing the premises because you're going to have a lot of trouble with them. Good luck. Kevin @ LA Tech Repairs.
Feb 12th, 2024

This may be the worst property management company I have dealth with. The management and agents are very unacapable of doing basic tasks and answering phones. I sign a contract and they go on a vacation never to be seen for 2 weeks just as one example. I am deeply disappointed with my recent experience with illi Property Management. From the very beginning, communication was lackluster and often unresponsive, leaving me unsure of the status of my concerns or requests. Furthermore, I found their billing processes to be quite opaque and confusing. Overall, I felt that the company did not prioritize my needs as a tenant. I hope they will take measures to improve their service for the future, but based on my experience, I unfortunately cannot recommend their services. Very disappointed.
Jun 22nd, 2023