Brio Cafe

I called to ask whether a salad could be made without the dressing and salt mixed in, to accommodate a health situation Im currently navigating. I even pointed out that I understand it might be a weird request, as a way of acknowledging my situation without having to go into detail about it with a stranger. The woman I spoke to responded by saying yeah that is weird. Given I wasnt asking for her opinion on my current dietary restrictions, I then re-asked her whether or not my request was possible. She explained that they cant do that because as soon as the lentils are done, they add a vinaigrette to them. Totally fair. I asked what ingredients are in the vinaigrette and she responded this is too complicated in a frustrated tone then hung up on me. Im not sure how asking simple questions is too complicated, but I am sure I would not give my business to a place that treats customers like this. That was unnecessarily unkind. Update: The phone call lasted 54 seconds. I also didnt realize that the restaurant was not open, and dont understand why the owner picked up my call if they didnt have the bandwidth to talk. That sounds like a poor decision on their end; not something to take out on a customer. Had I known that context I would have happily and easily called back later. Finally, I had no expectations at all these are my dietary issues and Im fully aware Im the one responsible for dealing with them I only had two simple questions and they were met with unnecessary rudeness. Similar to the owners response here. You dont have to accommodate anyone you dont want to, but you can easily find ways to do so without being mean. I left this review so people with dietary restrictions can understand that this is not the spot for them, and avoid being made to feel like somethings is wrong with them for asking questions that pertain to their health. Everyone deserves to be treated with kindness. On that note, Im going to choose to be kind and wish you a good day with easier customers ;) Dietary restrictions: It seems to me they dont care to accommodate dietary restrictions (which is fair / their prerogative as business owners), or treat them like theyre valid. The latter of which is frustrating.
Jun 19th, 2023

Best Lasagna in town!
Jun 13th, 2023

Incredible food at a cute, unassuming cafe!
Jun 12th, 2023

Tasty food, friendly service.
Mar 29th, 2023

Food is the best. Fresh made that you can taste. That does mean it takes a little while longer to make but 100% worth it.
Mar 19th, 2023