The Funnel House

We literally walked in, we were in there for all of 10 minutes, we were never greeted there was only 2 guests ahead of us that were obviously friends of the employee that was on duty tonight due to the fact he burnt first funnel cake and was waiving it around calling it a fetus making everyone else uncomfortable. He still didnt acknowledge us after standing there reviewing the menu for a while we decided to leave and we will not be returning. Maybe it was because we were black that we received terrible service.
Mar 14th, 2024

The worst service ever! I come here occasionally to get a strawberry topping funnel cake. Whoever the young lady is today isnt able to make a funnel cake. I stood there 15+ minutes watching her burn the funnel cakes. She was crying the entire time and kept saying sorry. I opted for a churro & peanut buttery brownie. She cleaned the burned funnel cake utensils in the grease while my churro was cooking. All the while shes still crying and apologizing. Not wearing gloves with a bunch of cuts on her hand & wrist. It was clear to see that her energy was off and she should have taken a mental health day. I didnt want her to see me throw the food away so I tossed it when I got near Phenix Salon Suites. Someone please relieve her & send her home.
Feb 27th, 2024

Jan 6th, 2024

Oct 15th, 2023

I ordered through the door dash app for pick up. I show up to the store and the young lady tells me they have an hour prep time. I ask her to refund me my money since they couldnt meet the 1:30pm mark and I wasnt able to come back. She refuse to cancel my order. Because she said they didnt want to cancel it. If they couldnt do it at the time promised they should have refunded me. Had to go through door dash through the app. Poor customer service.
Oct 6th, 2023