Sleep Number

VERY DISAPPOINTED - I received a template response from a representative at their CX office, I have called to get assistance and have been ignored. The business practice or sales techniques of a specific employee should be addressed, they need to be retrained in giving full disclosure to ALL customers. This is worth a BBB report and I will be looking into other avenues to resolve this issue. My advice to shoppers is research reviews before your purchase, dont stop at one, you will discover, if you dig deeper, there are many consumers who fall prey to the tactics they use. It is SHAMEFUL, SAD, AND A GREAT DISAPPOINTMENT. SHAME ON YOU SLEEP NUMBER! First off, be Careful who you do business with, just because they have been in business for a while does not mean they have integrity. Myself, my sister and her husband went to this store, excited about getting a good quality bed. This bed is quite an expensive bed, like buying a vehicle expensive. We met and were assisted by Kevin M., he was great, seemed very earnest and thorough, when going over the bed amenities and policy, one of the most important thing I was interested in was the return policy. Kevin reassured me, and my family, that there would be be no issue returning the bed if it did not work out. all I would have to pay is the fee of $299. for the truck. No problem for me. he also informed us that we have 100 days to return the bed. Well, all that being said, the bed was not a good fit. My lower back and right hip are in pain, so much so that it is difficult to do much of my regular daily tasks. I called to set up a return, and was told that the base (just the base) for this flex bed cost nearly $3K, is a final sale. That they will take the used mattress back but not the base. WHAT THE WHAT! What good is this base to me, they could resell the base, but they actually force the consumer to keep the heavy base and they will take a used Mattress. I was, several times, informed my the Sales clerk Kevin, that I would have no problem returning this bed. I guess this is what they mean when they say people take advantage of the elderly, I feel deceived and that I have been taken advantage of, this is not right, and something should be done. If this is a business practice, to deceive and not disclose important information, SHAME ON YOU SLEEP NUMBER! SHAME ON YOU KEVIN M. At the Whittier, CA, sleep number store.
Feb 7th, 2024

Service was good ,salesperson was knowledgeable, price was reasonable
Nov 4th, 2023

Sep 6th, 2023

Aug 7th, 2023

Jul 11th, 2023