Chase Bank

Rave Reviewer _{on Google}

Jan 7th, 2024

THIS ISNT A BANK!
It says bank but its a wealth management.
Dont expect anything but the lady to say got you after saying what you need and then not being able to get what you need.

Heidi Jorgensen _{on Google}

Feb 4th, 2023

They cannot complete paperwork! I had someone go in to take themselves off of my accounts with Amber and their computers were down so they filled out manually but paperwork never went through so this person is still in my accounts, its imperative that shes off of them and Amber is on vacation so they are going to try to find paperwork! Jeez

Shay Wright _{on Google}

Sep 5th, 2022

It is an absolute shame that the largest bank in the country has such poor customer service. With over $250k in deposits here, they couldnt take time to notarize documents for us without an appointment. They tried to tell us that it would take more than 30 minutes to notarize a simple set of documents. No one else was in the bank but they were too busy.
Fortunately, we also have accounts at First Bank. They got us in without an appointment and completed the notary task within 10 minutes.
Management should be aware that the team needs training in regards to customer service.

Dan Carpenter _{on Google}

Mar 30th, 2024

Been in here a handful of times over the last couple of years--usually for cashier's checks. Had a few questions today in regards to different checking accounts, limits, fees, etc. Christopher Rector was there and assisted with fantastic customer service. My use case is a unique one, but he was able to make some really smart recommendations that will allow me to have the accounts I'm wanting, the features I need, and get a bunch of perks. Really appreciate the help Christopher!
Update: Spent the last couple of weeks working with Amber in Private Client banking--she has been fantastic! Like I mentioned above, I do banking in a pretty unique way, that involves several moving parts. Amber didn't bat an eye when I explained what I was wanting, and immediately knew how to set it up. Genuinely impressed and appreciate the good customer service here!