Avis Car Rental

Made a reservation in which I declined all additional coverage. But the agent snuck the loss and damage on there for $35 a day and I didnt catch it when signing the documents. Now Im out $175 for something I didnt need. Be very very cautious when signing rental agreements at this location. Very shady. Been using only Avis for my car rentals. I may have to rethink that loyalty when they pull stuff like this.
Apr 5th, 2024

On January 11, I made a reservation at the Avis located in Broomfield, Colorado. I was scheduled to pick up my rental at 12:00 PM on Saturday, January 27. When Saturday arrived, I scheduled an uber to take me to Avis, but when I plugged the address into google mapsI was stunned to see the location closed at 12:00 PM. I assumed this was a mistake, figuring the Avis website would not have allowed me to set a 12:00 PM pick up time if the location closed at 12:00 PM. So I called the main Avis customer service line and was informed that that location was set to close at 12:00 PM and that it was not an error. At no point during the reservation process was I informed that I had chosen a time outside of operating hours. Google maps had me arriving at 12:05 PM, and so I decided to call it a loss and simply pick the car up the following day. The next morning, I arrived at Avis around 10:30 AM. When I entered, a short, gaunt, bald man rose from a chair. When I got to the desk I started to explain what had happened the day before, but was rudely interrupted by the man who just yelled, NAME! I told him my name. He said I wasn't in the system for that day. I then proceeded to explain that I was supposed to pick up the car yesterday but this location was apparently closed for the time I scheduled for my pickup. In the most condescending voice ever, the little man said Maam, the past was yesterday before starting in on me and how I should have arrived earlier. He pushed me to make a new reservation, but I was hesitant because I didn't want to be charged twice! After hitting me with 30 more seconds of verbal abuse, I just walked out. If that was how I was going to be treated right off the bat, there was NO way I was going to give them my business. After this terrible experience, I went online to see if other people had a negative experience. I was stunned to see how many people complained about the short, bald, mean man. It was absurd. I have NEVER experienced this type of treatment from any business anywhere in the world. Aviswhy are you keeping this troll on staff?
Jan 15th, 2024

Nov 2nd, 2023

Oct 4th, 2023

Received great service
Sep 11th, 2023