Home2 Suites by Hilton Denver South Centennial Airport

Thank you Mr. Harris for taking the time to share your feedback. We take all guest concerns seriously and strive to address them promptly and effectively.Firstly, regarding the issue of reimbursement, we regret to inform you that our policy does not permit refunds in cases where guests engage in behavior that poses a threat to themselves, other guests, or our staff. It is imperative for us to maintain a safe and respectful environment for all our guests.We understand your frustration and disappointment with the situation, however, it's important to note that the decision to ask a guest to leave is never taken lightly and is done solely to ensure the safety and well-being of everyone on the premises.In regards to your mention of a manager on duty, we would like to clarify that our staff is trained to handle various situations professionally and efficiently. While there may not have been a manager physically present at the time, our team members are equipped to address guest concerns and provide assistance as needed.We regret if there was any miscommunication or misunderstanding during your interaction with our staff and the authorities. Please rest assured that we continuously strive to improve our processes and communication to better serve our guests.Once again, we genuinely value your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. If you would like to discuss your concerns further or provide additional feedback, please don't hesitate to contact us directly.