Sally Beauty

Its kinda a shame, I use to always go to this one for years and everyone here was always super nice but, over the last year or so the staff has slowly become more and more rude, even to the point where Im in the middle of dying my already very short pre-tone blonde hair and ran out of the product I needed, so I usually just pop into the store even if Im half done and grab what I need, usually no judgment and than leave. This time around the girl who help me, was saying stuff before I walked, I could see her through the front window say, omg her hair looks so awful, and when I went inside she faked being nice, and I honestly could see right through it. I grabbed the toner and tried to remain nice throughout the whole incident, maybe a bit stand-offish but I dont think I was rude. When I had brought up that I was toning the yellow out she expressed her Oh thank god- thats good, this stuff is great for that corrected herself halfway through and still was rude to me. I will not be coming back here as I have noticed they have gotten worse at customer service. Ive been going to the same location for at least 4 years and this by far some of the rudest customer service Ive ever experienced at this Sallys. I am sorry the my hair offended you so much but, you didnt have to make me feel worse over a half done white blonde. :(
Mar 1st, 2024

I came in this morning excited to be at Sallys beauty as I always shop online. I was greeted nicely by the cashier and asked her about an online promotion- she confirmed it was still on. We were shopping around having fun and browsing. Right as I was about to walk into the shampoo aisle an older blonde lady stopped me and said - may I help you with anything. I showed her all the stuff I was carrying and said I was good. Then she said - well did you need a shampoo. (I was stopped right before the shampoo aisle) I wanted to look at the shampoo products but her demeanor made me feel uncomfortable. Im upset because she stopped me in my tracks and made me feel like I was in the wrong for shopping. I like to look at the products myself Im an introvert and enjoy peaceful interactions. How do I know what I need if I havent looked at it yet. If I did need help I can kindly ask the cashier whom I spoke with when I walked in.. the blonde lady was very aggressive in a suspicious way and not a helpful way. so after all of that I spent 90$ and we left she ruined the shopping experience though. if I was able to shop around I wouldve chose more items to purchase. Im never coming here to this location again.
Jan 16th, 2024

The ladies are very friendly and always help you if you have questions.
Jan 13th, 2024

Third time in a row that the prices didnt match the product. Sales that were listed were not honored. Super convenient since its by the house but disappointed I keep having the same issue with no resolve.
Nov 3rd, 2023

Colorado Springs. The person was very nice but they didn't have the duckbilled clips I needed so I ordered from Amazon.
Mar 11th, 2023