Bestway Mechanical

My complaint is simple. They started working on our domestic solar hot water but left the job undone. Repeated phone calls and texts were not answered (over a month and a half). I notice that there are many similar bad reviews online. To be fair, they replaced a relay in our in-floor heat system, and that job was adequate and finished. But our solar hot water is leaking and now just burning glycol. Other work on that system was supposed to be done also. Now our downstairs (where the system is) smells terrible. They left us in a bad fix. By the waythey were paid for most of the services that were left undone in advance, so we are out a lot of money.
Mar 24th, 2024

New house plumbing. In rough-in for spare bathroom toilet supply connected to hot water. Recirculation line connected to cold water line. Paid an additional $4000 to another plumber to have original boiler installation done correctly. In floor heating loops installed too long. Needed an additional zone.
Sep 26th, 2023

Currently not happy with their service. I know its the last year for the $15K tax credit but I need my existing system repaired. Been down almost two weeks. Come on guys! Update March 27, 2023 They installed my solar panel system in 2014. I was happy with the service for the first year or so. Then, it went downhill. On November 20, 2022, my system stopped working. I called and never got a return call. I left messages or the phone just rang. Finally, in mid-December, I drove to the office and found the manager in his office. He told me he had received my messages but didn't have time to return a call. He said his business had been sold to someone on the East Coast and was no longer locally owned. The number of solar techs was decimated during Covid and he couldn't find skilled people to replace them. (Guessing they went to the other solar companies that have popped up.) He told me I had to call the manufacturer for service now. Ugh. After a month of being down, I finally learned that. However, as a "favor" he logged a ticket with them and sent his last tech out to take a look at my system. The tech could not fix the issue and the issue was sent to the manufacturer. I had to wait 2 months for them to come out. But when they showed up, they fixed the issue within about 25 minutes. This company is no longer reliable. I won't be using them again.
Sep 30th, 2022

We had some vandalism that destroyed several solar tubes that Bestway had installed. They were easy to work with to schedule the repair, came out quickly, installed the new tubes, made sure the system was working properly, and cleaned up after themselves. Great job.
Aug 5th, 2021

Oh how I wished I would have read/taken these reviews into account before getting solar installation done by Bestway Mechanical! Please take heed of this info and our (and it sounds like multiple other people's) experience if you are thinking about using Bestway Mechanical. We got SunPower panels installed, and SunPower pointed us towards Bestway Mechanical. SunPower needs to reconsider who they have do installs in the area as the entire process from start to finish was an absolute nightmare! We started the process early in the year 2020, so there were some delays from that. However, it took us until September (with the process starting in February) to get our solar panels installed. Like some of the other reviews said, Bestway Mechanical did the initial quote, then it was like pulling teeth to get a hold of them after that (unless they were trying to get paid, in which case they were very eager to respond). Our experience was terrible from the start. The quote and order for work meetings went well, and we were quoted a 3-4 week estimate of when our solar would be up and running - and made the huge mistake of paying them a 25% down payment. Then COVID lockdowns happened, and we heard absolute silence from Bestway Mechanical. For months. We seriously thought the company was a straight up scam for parts of the 7 months it took to get a small solar install done. I finally started emailing and calling every Bestway Mechanical contact we had been given. Loooooooooong story short, after pressuring Bestway Mechanical to do the work by directly calling and getting SunPower involved in the conflict (SunPower was extremely embarrassed and apologetic and said that the things we'd put up with Bestway Mechanical should have never ever happened), Bestway Mechanical finally subcontracted everything out and got it finished. Except that it was done with mistakes. For example, they (or their subcontractor) swapped around our breakers in the breaker box - then forgot to label any of the breakers. After they failed inspection, the electrician literally opened the door to our home and walked in without asking - in the middle of COVID lockdowns - to see if we had any mailing envelope labels that he could scribble lables on in our breaker box. Bestway Mechanical also said that we would receive our rebate check from Colorado Springs Utilities within two months of completion. We're well past that, so I am left back at square one reaching out and hoping they respond to me. Oh, and they took so so long doing the install that during that time period (Feb - Sept 2020) Colorado Springs Utilities changed the amount that it rebates, so I lost money there as well. All of the above long review (it was worth writing - it was truly the worst and longest customer experience disaster I'd ever experienced) hopefully gives some context and awareness for anyone thinking about getting solar through Bestway Mechanical.
Aug 9th, 2020