Outlook DTC Apartments

Apr 1st, 2024

Mar 19th, 2024

I've lived here since June of 2023 and can't see myself moving anytime soon. My move in was very smooth; the staff found me an available apartment to my specifications and budget, we toured it, and the unit was perfect. Very clean, beautiful paint, appliances, etc. The leasing office staff has been very friendly, helpful, and responsive to all of my requests and questions. They always answer my calls and respond to emails right away. I've reached out twice about two maintenance requests (garbage disposal not working, and a stove burner not igniting) Both times, the maintenance man was very kind, clean, responded same day of request, and in-and-out of my unit within 15 minutes. The building itself is very clean. There's so many nice amenities such as a pool/hut tub area, gym, outdoor grill station, lounge, and parking garage. It's also within walking distance to my work and many nice bars and restaurants. I would give 6 stars if I could!!
Apr 3rd, 2024

This is the most miserable place Ive ever lived my car has been broken into 3 times now my boyfriends once they said to my face they have no plans for hiring security and this is a problem they have had for years. Theres so many other issues but right now Im furious over this constant issue All Im hoping for is some type of sympathy even no one apologized they were so abrasive with me as the victim that Im in tears pouring down my face writing this and fearing any retaliation but I feel I need to tell my personal (vague) truth. Same reply everyone has gotten Ive contacted the office and Connor group several times on several different ways of communication. Theres no getting through actually versus having to do it this way, which is unfair. I just want the luxury that I was promised with these apartments. Its a simple as that I dont want any problems just simply what I was promised for the value, and at least some respect as a resident
Mar 31st, 2024

This is by far the worst place Ive ever Lived!! Moving out saved my mental health. The staff is incredibly rude and unattentive. They will ignore every single issue until you actually have to become persistent to a brink of annoyance and they will claim they have no time for you. W/o persistence simple maintenance requests Never are fulfilled. It will take weeks and multiple phone calls Sometimes resulting in them saying that they never even received your request .PLEASE DO NOT GET ME STARTED ON CAR THEFT, AND BURGLARY!! Multiple cars including mine have been broken into three times or more and it took them till the third time and many other cars to finally update their cameras so that we can make Police reports so it can be reported to our insurance but they never do anything to rectify the situation like hiring security they claimed to have when we moved in. Thats in guest parking and in your assigned spots. The parking garage is always broken. They are just repairing it after months and the car theft doesnt even come when the parking garage is broken, so make that make sense please. Last, but not least the trash shoots are always completely filled to the brim and pouring out of the trash shoots and into the hallways. The smell and every floors hallway is horrendous especially 2nd/3rd floor. You will complain about this and they will call you and say they are going to hire someone they never do & we lived there 2 years. The trash management that we paid $85 for Never comes, valet trash never comes, they always say theyre going to work on this issue. It never happens just like the dog park area. if it can even be called a dog park its a concrete parking lot. 3 of fences are all broken and propped up none of the doors close. 2 years never fixed even though theyll tell you next week. Feces are all over the property EVERYWHERE no matter where you step there are feces every step, not just in the dog park but around the entire property. We always ask when were going to have a functional dog park or even consistent poo bag dispensers and they always say theyre getting a new vendor or somebodys coming. one excuse was over snowstorms the last excuse was somebody just didnt show up and then they get once again mad at you for inquiring over and over again. They have 1 woman cleaning the entire grounds & she even expresses how frustrated she is to try to clean up the entire property. There is old dirty beds/furniture homeless going in the dumpsters outside of our Entryways ( you can just pull on the door & open right up no fob required & crack straws found in the stairwell that never got thrown away even as we moved out) The latest of the LUXURY apt is the CO health dept closed down the pool for high pH & low chlorine so its a biohazard for residence & NO telling when itll reopen before summer. I cant post all so tour and see for yourself while they pretend it doesnt normally look that way its a change in management theyre playing catch up on (reminder 2 years we resided) we pay $3185 2bd a month for this luxury, so please listen to the reviews that are telling the truth and didnt get incentive to post high ratings. Or by prev leasing agents. take the pictures seriously. It doesnt change once you move in. save your time, energy, money, and stress, and do not commit to a home here until you get everything they say in writing and recorded youll need them for your records.Regret is not a deep enough word for the feeling I have for the money we wasted here. MISERY is an understatement. Management is the worst. We moved into a dirty apartment a lot of damaged appliances & they just basically tell us note it versus replace them. The hot water situation is barely hot. The power constantly goes out and they will ignore you. The emergency line barely gets answered they have one person from boulder so if you have an emergency, it takes about 2hrs for them to get to you. The attitude is all mightier than thou. Connor group needs to be ashamed & do a revamp and a purge of that leasing office & property RUN!
Mar 17th, 2024