Independent Financial

Opened a new account today staff was great very nice and helpful I would recommend 10/10
Mar 29th, 2024

Been a customer of this branch for over 4 years and I've never had a problem doing any of the banking I need. Hiwet and Peter are two of the best bankers I've ever dealt with, I love this branch and have been treated better there than any other bank in my life, I highly recommend this location!
Mar 15th, 2024

My business has had accounts with Independent Financial since 2016. I've always experienced outstanding customer service from all members of the team. The staff has always provided a welcoming environment where most greet me by name upon my visits. During crucial moments, the bank's team has demonstrated exceptional diligence, ensuring the utmost protection for my company and our accounts. Hiwet, my primary point of contact in recent years, has been nothing short of remarkable. Her dedication is evident in her proactive follow-up on both issues and opportunities presented by the bank. I am genuinely grateful to have such a reliable and supportive banking partner. The unwavering commitment to customer service and the personalized attention received has been an invaluable asset to my business.
Dec 17th, 2023

Do you need a new card? wait two weeks for them to ship it to you. Need to access your account? wait for them to randomly lock out your account and change your password. Need to transfer funds to another institution? sorry you need to use a 3rd party app to do that. Need to do anything bank-related at all? Enjoy spending 40 minutes with the slowest staff ever!
Sep 24th, 2023

Showed up with a check from a client, wouldn't deposit it said it had no name just a signature. Acct. # was on it from a major bank. Heaven forbid you call the bank with the account number. Called the client who wrote the check and she said never once have her checks been a problem. In good news as I was leaving the teller was nice enough to let me know my account was running low and if and when I could cash it there would be a hold due to low balance. Customer service at it's finest. Go elsewhere. Unbelievable, been there for over 3 years...
Oct 16th, 2022