Extreme Carpet Cleaning and Restoration

Service: Carpet steam cleaning
May 11th, 2023

Can't say enough good things about this company. Pete is an expert and I'm so glad I was referred to him because I saved thousands of dollars by not having to replace my carpet, thank you Pete!!!
Nov 27th, 2022

Have been using Extreme for over 15 years.. Best Carpet Cleaning company there is!
Apr 27th, 2022

Great Place
Aug 28th, 2020

I never write reviews, but I had to this time due to the lack of professionalism I received over the weekend.  I had been using Extreme Carpet for years to pick up, clean and deliver rugs.  I haven't used them in a couple years since I had moved and then got new rugs.  This time, I sent 7 rugs ranging from a 9x12 to a runner.  6 of the 7 were new and just had dirt tracking from walking on them.  When I hired my mover to help me move furniture and unroll them, I was shocked to see that at least 3 of them appeared to not have been cleaned AT ALL.  My mover came to get me to point out the dirt and friends and family concurred that they were not clean.  This was also obvious because I have a matching pair that go in my bathroom.  Having them right next to each other shows the color difference with the clean one next to the dirty one!  4 of them had signs of being cleaned up the middle,  but not on the sides or ends.  When I reached out to the Owner, my email was returned with rudeness and turning it around that it was my fault and that I had been a bad customer in the past!  I couldn't believe my eyes.  To have my rugs come back dirty and then have the Owner write to me in such a manner was beyond belief.  He told me the rugs had heavy pet stains and that I had not paid in the past.  Only ONE rug had pet stains.  The other 6 are new with zero stains other than dirt from walking on them!  And if I hadn't paid in the past, then where is my invoice or notification of such?  I have never been so infuriated in my life.  He DID offer to pick them up again, but I had to hire a mover to put them down. With Customer Service or lack thereof like what I received, I will NEVER use them again.  Not even an offer to refund even part of the almost $600 I paid either.  Never Again.
Jun 7th, 2020