Freddy's Frozen Custard & Steakburgers

Use to be better, must have new management. Food and fries are always luk warm. I pay for hot and fresh
Mar 26th, 2024

This place is horrible. They gave me an uncooked burger, and on top of that it was the wrong one. It didnt even come with lettuce or tomatoes. Excessive Salt on the hamburger and fries I called and complained the manager told me to go in and get it remade with no problems. Today I went in to get it remade through the drive-through. There was a manager with a power trip and told me that there was no notes left. I asked him if he could please go look because I just spoke with somebody the previous day. He copped an attitude with me and told me I had to leave. I demanded to get his general managers number he refused. I then told him to please get my number down to pass it to his boss, in which he gave me a blank receipt that I wrote my number down. In the mist of it, he was giving me attitude. Then I told him he should be ashamed of having bloody pimples all over his neck and face to go wash his face which was probably inappropriate comment from me, but that was disgusting and for him to have a snotty attitude with me is very Unacceptable.. I will take full accountability for what I said to him, but its the truth. Nasty guy with bloody pimples all over his face, cooking peoples food. Then told me that he was going to call the cops. I told him very clearly theres no basis on that. What a power trip attack he pulled on me Below is my proof that Of the nasty pimples that were bloody and also a picture on My previous visit of the disgusting hamburger they sold me.. You need to do better, Freddys burgers.. Hire people with respect and compassion. Overall, you are in hospitality/customer service. Theres no need to amplify situations you should train to diffuse situations and obviously teach management not to have their own discretion thats not justified. I guarantee you this was the same guy that I talked to over the phone prior, I recognize his voice, and for him to threaten using the police to bully me is very unacceptable. There was absolutely no crime or no basis for the police to be involved. This guy needs to be reprimanded.
Mar 25th, 2024

Mar 22nd, 2024

Mar 18th, 2024

Never disappointed. Love the food and the concretes they have
Mar 17th, 2024