Firestone Complete Auto Care

If I could give zero stars I would. I found a coupon and made an appointment online the day before for a routine oil change. I have an 9:30 appointment, get there right on time, there are 4+ tickets in front of me already. I was planning on just waiting, but now I need to pay for an Uber home since it wont be done until the late morning, early afternoon. I tell them I need it ready by 2 because I work, they say no problem. I call at 1:30, Im told Im next in line. I get there at 2, no one has touched my car. They just said there were other cars in front of me, though I had may an appointment. They wasted my money, gas, and time. Dont even bother going here.
Apr 8th, 2024

If I could give zero stars I definitely would. I entered the establishment and not once was my presence even acknowledged. I sat there patiently for maybe 10 minutes and there was one person ahead of me who they had finished helping, still no acknowledgment. Not sure why, but Ill never come to that Firestone again.
Apr 5th, 2024

This employee is super disrespectful and didnt do his best to make sure the customer is pleased and served with great service! He called the cops and not tryna make the situation better. Its unfortunate because Ive always came to this Firestone and this person was never here so Im very disappointed in this establishment. Ive called corporate already and emailed about this situation.
Apr 2nd, 2024

I had trouble finding non-winter tires at other locations so I decided to check at Firestone. I spoke with Benjamin at the counter who was able to order the correct sized tires for me from another store and arrange for their installation - all last-minute. The price was comparable to quotes I had gotten from other places. I'm not sure why this place has so many negative reviews since the staff went out of their way to help me. The only downside was that the waiting area could have used some attention (no disposable cups for coffee and water, trash bin was full). I don't often post reviews but this place deserves more stars than it has based on my positive experience.
Mar 25th, 2024

I would not recommend this fire stone for any type of services. I was scheduled for 8 AM vehicle inspection I was there for 2 1/2 hours never got called while other people were pulling in and getting in before I did. I would highly recommend finding a different fire stone to go to the guy at the counter smell like cigarettes, really bad and alcohol. I really hope that fire stone would see this and send corporate people down to check it out I really believe this fire stone should be shut down while I was there they tried to charge another customer for an oil change, which the customer had stated he had already gotten oil change the day before they find things to do extra charges and work to get your money Ive been a fire stone customer for a long time. This is my first time here will never go back to this location. Fire stones a great company. This ones just not managed properly.
Mar 27th, 2024