Navy Federal Credit Union

After a bad experience with a previous employee, we went back to set up an estate account. Already under a lot of stress, you can imagine how un fun it was to have it messed up the first time. We went back today, a week later, and was happy to get Andy. Not only was he considerate of the grief we were experiencing, he was competent and kind. My companion described him as a big cuddly teddy bear. He was able to fix the previous employees mistake with speed and competency. He was friendly and respectful. We really enjoyed conducting business with him. Ana at the front desk was also kind and considerate. We appreciated her help as well.
Feb 3rd, 2024

This location has the rudest customer service that Ive ever seen at a Navy Federal, it is the consistent thing as well at this location as well
Nov 21st, 2023

All I want is hours from the horses mouth, but the phone number listed takes me to a corporate messaging machine that doesn't even understand what I'm saying. JUST PICK UP YOUR BLOODY PHONE!!!
Oct 18th, 2023

Sep 20th, 2023

Extremely rude and unprofessional. Apparently a new teller made an error not asking me for some information while making a deposit (Oct 31), even though I asked and tried to hand him my ID for the transaction, he said he didn't need it. Then I got a voicemail a week after the transaction (Nov 8) about some additional info they needed and called right back, they asked for my address and occupation which I gave them, that guy said that was all they needed. Then later I get another voicemail from him saying they didn't have my ID on file, but I hadn't had a chance to return that call yet as I have been overwhelmingly busy. This morning (Nov 10) I'm at an ultrasound appointment with my pregnant girlfriend checking up on our baby and instead of calling once and leaving a polite message, another guy from the fountain branch decides to call me back to back to back until I felt bad about my phone interrupting the appointment and stepped out to answer. This guy had a extremely rude attitude and tone from the beginning. I asked him a couple questions about the process then gave him my ID number after I asked him to lose his extremely rude tone. He apologized for "coming at me like that" he was told I had refused to provide my ID number which was not the case at all and was never my fault from the beginning that they didn't have it because I offered my ID in person during the original transaction. But regardless I don't see what customer service protocol relies on "coming at" a customer in any manner (even if I had refused) or not being polite and respectful at all times, especially when the error was on the employee and business, not me the customer of almost 20 years. I'd say it was one bad apple but this was 3 different employees all at the same branch, the only one I would give a pass to is the original teller because he was new and had that as an explanation. The other two have no excuse for their egregious customer service and appallingly lying about a loyal customer "refusing to give an ID". Definitely won't be going back to that branch and probably going to leave navy federal all together if thats how they allow employees to address customers. Especially since they think offering $20 to "make it right" supersedes proper professionalism and customer service.
Oct 13th, 2023