MJ Thomas Photography

I always love the picture quality of my kiddo!
Apr 4th, 2024

First time using them cause of school pictures. We selected for a small package of prints and the digital download. On our order form we picked separate backgrounds for the two packages. Didn't receive them with separate background, it was the safe for both packages. Emailed customer service about that and still no response after a week. I'm sure this is a busy time but come on should still have a little customer service and at least respond and say your out of luck. Next time I'll just take my own pictures and change the background in Photoshop. I responded back to the support email that I got the code from for my digital download. *Edit* Every single year they manage to mess up our pictures in some way. Sure gets old and wish the school would just use someone else.
Mar 28th, 2024

Great customer service
Mar 28th, 2024

Have been trying to gain access to my daughter's school photos since last fall, keep getting put off and told I'll get a call back. Haven't received an email nothing. Have no idea why I'm trying to spend money with these people when they clearly could care less....
Mar 18th, 2024

My son that is in Kindergarten somehow got missed on picture day. I paid online almost 2 weeks beforehand. I was livid when he came home and told me they didnt call him to take his picture so I called and was literally told yeah sorry theres no retakes so I can just refund you. I definitely gave some pushback and was able to get them to take a picture in their studio that is 45 minutes away. When she offered to do that she said we wont charge you anything to do that. Uh yeah you wont. I already paid $33 for a digital photo and this is your screw up.
Mar 17th, 2024