Verizon

Wish could leave way lower neg star rude terrible service no service treat senior terrible do not go here the people at verizon needs to take action going to call them
Mar 17th, 2024

Every time I go into this store, even when I am next in line, it takes the better part of an hour just to get waited on, despite the fact there are at least 2 staff members standing around doing nothing. I am switching to at&t because this company has no idea what customer service is!
Mar 5th, 2024

I went to the store in Pueblo, Colorado, on the corner of Pueblo Boulevard and Northern Avenue. The young lady at the counter seemed to be trying to talk me out of doing any business with them. She seemed bothered that I was there. There was no one else there. it took effort to try and pry any information about the phone plans from them. frankly I was surprised. Left frustrated.
Feb 23rd, 2024

This is my first ever google review to THANK Matt Rudder for being the epitome of excellent customer service. He navigated a tense situation with superb technical skills, listening skills, and went above and beyond to solve our problem. Hes awesome!
Jan 31st, 2024

This store is awful. I'm pretty sure the manager helped us today and Ive never experienced a more hateful person in customer service. From the get go, we walked in, not a single other customer in the store, and he was SO rude. Immediately. All we said was that we had a few plans related questions. Once we mentioned that we were thinking about leaving Verizon but wanted to compare some numbers and options because we hadn't decided yet, he got even worse. He talked to my husband like he was an idiot for thinking he could return the phone he just bought. Which, turns out, he could return it with no issue at all. Once we had had enough, returned the phone, he basically said the provider we were switching to sucks and that 75% of his customers that leave come back within 45 days. I stated that I thought we'd be okay and that $60 a month for two lines was way better than $200. He interrupted me and said he'd rather pay $200 if it meant his phone actually worked and he could make a phone call. And if we switch he "can not and will not" help us get the pin to cancel. Cool. Anyways, we left and immediately cancelled our family plan, and got an unlimited plan at Xfinity for $30 a line, get one line free. So, if you're tired of Verizon yanking you around, check out Xfinity! They use Verizon towers and we haven't had an issue! Thanks Verizon for showing us we were better off switching carriers.
Feb 10th, 2024