iTrip Vacations Steamboat Springs

Jan 19th, 2023

Excellent
Aug 23rd, 2022

AMAZING!!! This was our first time in Steamboat Springs and it was truly an amazing experience. iTrip was extremely accommodating and helpful during our stay! They communicated with us from the get-go to ensure a smooth check in. They were quick to respond to any questions we had, and were extremely helpful in guiding us as first time visitors. iTrip had great recommendations for food, sight-seeing, and fun things to do! The rental was also perfectly cleaned and stocked, which made staying in just as nice as going out. We will certainly be returning to Steamboat and look forward to enjoying the other rentals iTrip has to offer!! Thank you for such a great time!
Jul 12th, 2021

I have owned several rental properties in Steamboat Springs over the past eight years and I can tell you first hand that finding a competent, honest, and caring property manager is VERY difficult. The exception that proves the rule is iTrip Vacations. Previous property managers I have employed focused on maximizing their commissions at the expense of my property. They would ignore maintenance issues they were responsible for but at the same time, charge huge fees for things like light bulb replacements and replacing kitchen items. When business was slow, these borderline scrupulous managers would decide that windows needed washing or carpets needed cleaning; anything to generate charges so as to hold on to as much of the rental income as they could. The iTrip Vacations group offers a different management business model. I retained iTrip over 5 years ago and have never regretted it. They communicate very well and never nickel or dimed me the way others have. They handle the maintenance issues on my behalf and the great condition of my 11 year old condo attests to this. They have great marketing methods and so my condo rents frequently making it possible for me to pay all the expenses involved in owning it. They never charge for small items like light bulb replacements and have been more than fair about charging for necessary repairs that are my responsibility. And the guests who have stayed at my condo have repeatedly mentioned how clean my condo is and how responsive and caring the iTrip personnel are. Problems are resolved quickly and to the satisfaction of the guests. There is a long string of 5-Star reviews on my website and that is due solely to the people at iTrip. I plan to stay with iTrip for a long time to come.
Nov 30th, 2021

Our flight was cancelled due to the winter storm Xylia that shut down the Denver airport. We immediately contacted them to see what our options were. They would not less us change our dates and have yet to send us refund. Extremely unprofessional, terrible customer service, and rude. Do not use!!!! In reply to their sorry excuse of a response: no, that is incorrect. We were told we would lose the nights we paid for and were not offered a credit to use later or to rebook to use all of the nights we paid for. The Denver airport was closed and they urged motorists to stay off the roads. There was no way to travel. We never chose new dates to book because we were not given that option so that is a lie. We would have happily taken a credit to use in the next week, month, or even year!!! Ridiculous!!!!
Aug 5th, 2021