CrossCountry Mortgage, LLC

My husband and I recently bought our first home with Cross Country and the process was great. Jay, John, Cindy, Liz, and Heather were all the people we were in contact with and they were extremely helpful and professional. Jay was always reachable and willing to answer even the smallest questions (and, as first time homebuyers, we had a bunch of questions). Our closing process was quick, efficient, and painless. Couldn't ask for a better experience!
May 13th, 2022

Amazing team! I highly recommend Cross Country Mortgage!! Jay and his team are so thorough and professional.
May 9th, 2021

The people are responsive and polite at the Fairfield office. Liz was great. However the closing was a nightmare. Being told it was set for a certain day and my home selling in that day meant I needed to be packed and out. A 4 day delay created extra storage costs that in my opinion should've at least been picked up by them. But the real kicker is I emailed and spoke to several people several times to NOT escrow my insurance which did not need to be escrowed. EVERY person said don't worry we will be sure to not escrow it! Get to closing and what did they still do....escrow the insurance. I could not believe it. I have all the emails proving it. Once closed I heard nothing from them. Not even a note of any kind. They came highly recommended but even that person is not sure they'll use them anymore. Overall worse closing I ever had.
Apr 16th, 2021

Recently I had a client who was pre approved with a large, reputable bank and looking to buy a home in Norwalk. After a few weeks looking he found a home he loved, placed an offer and his offer was accepted. In the week or two following his accepted offer my client was moving through all the motions of completing inspections and supplying the bank with the necessary information required for obtaining the mortgage. The bank was unresponsive at times and giving my client what you would call "the run around". They finally came back after two and a half weeks stating that they were denying him a mortgage "based on income". My client, a hard working single father looking to buy his first home for himself and three kids was crushed to say the least. What the bank was telling my client just wasn't adding up to me so I decided to call Jay Tolisano at Cross Country Mortgage. I had worked with Jay in the past and knew that if there was a way to get my client approved Jay would find it. My clients case was anything but cookie cutter, there were indeed several roadblocks but after reviewing his file and meeting with him in person Jay said there were indeed things that could be done to improve my clients file and intern get him approved. Jay and his team came back to my client with a plan within 24 hours. Over the next few weeks they worked diligently with my client walking him through the process step by step going above and beyond mine or my clients expectations. In the end my client was approved for his mortgage and his dream of owning a home became a reality. I can say without a doubt that this would NEVER have happened with out Jay and his team at Cross Country.
May 17th, 2020

Working with Jay and his team really put me at ease. Moving from the city and buying in CT was all new to me. And they walked me through everything and put me at ease. Highly recommend working with them, very responsive and seem to care about their clients and getting them the best mortgage for their situation.
Apr 8th, 2020