Kaoud Rugs

Frank Garufi _{on Google}

Mar 21st, 2024

I use durable easy to care for wool rugs in the higher traffic areas of my rooms. The rug in my family room was ready for a cleaning and some minor repairs. I thoght this mitght be an opportunity to freshen up the look of my room with a new rug. I brought the old rug to the Manchester store to price cleaning and explore the possibility of trading it in towards purchase of a new one.
Irina was very helpful in finding a rug that would look good over the wall to wall carpet in the room using the sample I brought with me. The new rug was more than I had wanted to spend but it refreshes the look of the room and looks great with the other furnishings in the room. I am happy with this purchase.

Robert Mundy _{on Google}

Mar 19th, 2024

We recently added two (1st floor) runners and Irina was once again a great help going out of her way in choosing the right fit, colors, and design on these great looking handmade rugs Thanks, again to Irina, and the other staff at Kaoud for their help!
Irina (at Kaoud) also recently helped us in the selection of a stair runner. We thought she made an excellent selection but one that complemented the runners she had already helped us with. We thank her and her staff and (excellent) installer. (Cat not included in purchase.)

Rhonda Papallo _{on Google}

Mar 10th, 2024

I called Kaoud Rugs on a Sunday morning expecting to leave a message, however, I was pleasantly surprised when Maurice Kaoud answered the phone. He gave clear directions as to what to do in preparation for my rug to be cleaned, and that I could expect a call from someone shortly since the store opened at noon. And that is exactly what happened. Irina could not have been more helpful and the guys arrived around 2pm that day - as promised. They were pleasant and very careful with moving my furniture to roll up my very large rug. Irina called me a little later to tell me she viewed my rug and discussed the cleaning options.
I can't say enough about the EXCELLENT customer service I received on a Sunday. I look forward to seeing my beautifully clean rug soon!

Bruce Mayer _{on Google}

Mar 6th, 2024

Went into the Manchester shop on a Sunday, really just to look around and get ideas for once our hardwood floors are installed. The staff took the time to show us a huge variety of rugs, explained the differences between them, and we found one that we loved at a reasonable price. What a great experience, and we can't wait to have it in our home.