Sure Lock & Key

Replacing locks on multiple units was a recent necessity. their team efficiently rekeyed the locks. offering a cost-effective bulk pricing solution for our property.
Apr 8th, 2024

Replacing locks on multiple units was a recent necessity. their team efficiently rekeyed the locks offering a cost-effective bulk pricing solution for our property.
Apr 6th, 2024

Feb 27th, 2024

Not the best experience with these guys. It started out good. I called them, and they were very responsive. It seems like this company is some kind of middleman between you and the actual locksmith in your local area that would perform the work. They put me in contact with the local locksmith of their choice and he requested some pictures for my project. I sent them over immediately, but then the breakdown started to take place... Multiple days went by with no response. I texted back asking if there was an update. The next step was told to me that I'd be receiving a quote. Then I would get random calls from the "middleman company" asking if I still needed assistance. I said yes and that I'm still waiting for the quote that was promised. This went on a few more times stretched out over a week. Finally, out of nowhere, I get this message from them on my voicemail: "Hi, Dan. It is Cat with Sure Lock. Just to follow you up on the service that you requested to install access control key system at xxx address (removed for privacy) in Milford, Connecticut. So unfortunately we cannot do it. So I am afraid we will have to cancel. I am really sorry about that, but that is what it is. Thank you so much and you have a good one. Bye bye." "It is what it is"?? What a waste of time. Save yourself some time and call an actual local locksmith. These guys are a middleman lead generating company that doesn't provide good service in my opinion.
Mar 8th, 2024

Recently used sure lock and key and had a very good experience installing a digital key lock on a front door. Very fair billing with a $25 service charge and a $145 minimum hourly rate and the project was completed for approximately $175. Called them back for a second project and was sent an employee that had some of the worst customer service abilities Ive ever seen. Very unclear on the pricing which I assumed would have been similar to the first visit. Unfortunately it was not. They tried to charge $95 for a service charge an additional $295 to install a sliding door latch lock another additional $395 for a French door handle set install and charge me with the $145 minimum hourly labor rate. Resulting in bill of $930. The technician arrived at 9:30 and was done by 10:45. No materials were used. I provided the locksets. The installer became very combative after installs were complete and then informing us of the price, Which was very confusing as to now they had switched to a flat fee, but also at the same time charging a service fee, and an a minimum hourly rate. They were double dipping, and trying to take advantage of a customer for only an hour and a half worth of work. The technician through a phone call was yelling at me and calling me cheap for not being willing to pay the extra minimum hourly rate that he did not have to do nor pay the service fee of an extra $95 due to it only being $25 a month before. I told him I would pay the $295 and $395 and the original service fee of $25. No billing department to deal with nobody in the office to deal with. The technician was very rude. Will never hire this company again as long as he is a representative, very unfortunate, but there are many other places you can go for locksmith services. The company needs to rectify their billing processes, or they will run into this issue many times over . They ended up sending a new invoice through a text message with the $25 Service charge $295 and $395 which I paid immediately. Not a good way to operate a business..
Mar 7th, 2024