Marshalls

I bought 2 pair of curtains on sale for $49 at a different Marshals. I took my daughter to an appointment near the store and i decided to return the curtains there. When I got there, the cashier asked me where I bought them, I said to her the name Marshals is on it why are asking me, and I also asked her since when Marshals asks these kind of questions, I have been buying at Marshals, TJ Maxx, and Home Goods since I was 19 years old and now I am in my mid fifties, so I know the policies. She told me that I wasnt going to get my money back, I said to her I bought it cash, I want my cash back, not a gift card. She sent for the curtains, they found a similar one that was 19.99 a pair. I had an issue with that because the 2 pairs cost me $49 and if she was using the 19.99 ones, the refund would have been $40 instead of $49, then I would lose 9$. After I said, that I didnt agree with what she was doing, she told me to return the curtains to the other Marshals store that I purchased them claiming that she couldnt read the receipt. As I was leaving, I was wondering if I left the receipt, and went back to her, I caught her gossiping with the manager saying that my curtains are dated from 2020 and I was trying to return them. I went online through my bank statements to show them where the other store had withdrawn this year the money for the paid curtains. They are not professional there at all, no customer service skills, they are hiring now people who have no experience in customer service and dont care about the customers. I think headquarter should do better if they want to remain in business
Apr 9th, 2024

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