Superior Products

Edit: Finally got through and they do service Ferris mowers as long as they are 2013+ was on the call for about 30 seconds. I called just to ask if they service Ferris mowers as they're listed on the Ferris website. I got put on hold for 10 minutes then dropped. Called back 3 times and as quick as he could get out the guy said hold then put me back on. Hopefully this gets a better response and will answer my simple question.
Mar 21st, 2024

Great service. A mistake was made but they did their best to make it correct. Great people behind that service counter.
Nov 11th, 2023

A friend recommended Superior Rental to me for renting a onetime use of a large as possible chainsaw to take down a maple tree trunk with a bottom diameter of about 4 feet. It was a Monday morning and they were busy. When it came to being helped I asked for their biggest chainsaw- which they gave me a 22 model. I didnt have much choice and I allocated that day to taking down the tree trunk. I had a paid assistant with me, so we got on-site and started felling the tree. The saw seemed to take forever, and overheated- though there was plenty of bar chain oil. I got disgusted with the time it was taking - so after the tree fell, I took pics and returned the saw. I registered my complaint, then the repair tech guy gave me a much larger saw and said it was ready to go. We returned back , restarted cutting and still it was taking way too long, and again overheating. But now it was too late to return it- had to wait until the next day. The following morning I showed up with chainsaw in hand- complained about it not cutting and said that I needed to finish the job - sell me a brand new chain/blade. Then after I switched out the saw chain- WOW! - it cut through so quickly, no overheating and I was able to finish the job myself in under 3 hours. I returned the chainsaw, told them of the difference in performance and said Why didnt you recommend buying a new blade? - it would have saved me hours and the cost of paying my assistant too. - Plus they got a lightly used $45. blade for free! To me - they dont put the customer ( and a first time one at that) first. Would I recommend them? - I dont know- but to any future customers- dont waste your time expecting a fully functioning product- if youre renting a chainsaw- buy a new blade because the ones they give you are not going to get the job done! ---------------------------------------- Addendum: I'm back - just to say that sometimes people surprise you - a week after posting the above review - the manager reached out to me and said that he was going to try to make things right - I found him to be a real understanding and amicable guy and we had a bit in common with dealing with the public. The following day he let me know that I was getting a refund on the rental of the chainsaw. Seems fair enough to me - after all he got a almost new chainsaw blade - which costs about the same as a days rental. Now I can answer my own question posted earlier - Yes - I would recommend them - because if you have a reasonable issue - they will go the extra distance to work with you. Don't be afraid to ask for the manager!
Nov 4th, 2023

Don't be treated inferior... go see the pros at Superior!
Oct 6th, 2023

Jun 4th, 2023