KeyBank

Here they do try. It is the KeyBank that sometimes complicate thing.
Jan 29th, 2024

First they are good. Now I will tell you that I hope to never need anything form the banks again.
Aug 3rd, 2023

I've been a customer for many years, Helena and Ciro are the best, but new manager is the worst, very rude, I even felt discriminated, I go here because is very convenient and close to my house but now I am even thinking about closing my account with this bank.
Apr 30th, 2022

Oct 8th, 2021

My parents introduced me to this bank because they have had an account with Key since the First Niagara era. However, I must express my disappointment with their service. The bank has a high turnover rate for employees, except for Helena, who behaves as if she owns the bank. Unfortunately, she lacks proper customer service skills and consistently gives a hard time to individuals of Latino and Brown backgrounds. Strangely, if you are from another country and have a thick accent, she treats you respectfully. This discriminatory behavior has been a topic of discussion among my employees for years. I felt compelled to write this after a recent visit to the branch, where Helena and her manager, Lauren, started interrogating me about my deposit. I was taken aback by their unprofessionalism and their apparent disregard for the value that my parents and I bring as customers. As a result, I have made the decision to close my parents' account.
Jun 14th, 2023