Webster Bank - Main Office

After the merger with Sterling the banks Customer Service is awful and its electronic payments system is a joke. After months of complaining I'm closing my account. Would give this zero stars if I could.
Feb 24th, 2024

I have a mortgage with Webster and they did not pay my homeowners insurance. When they sent the new escrow, I saw that they just left it out. I called. They said they made the error and would fix it. Never heard back. Got a notice from the insurance company that they were cancelling my insurance. Called the insurance co and they said they had talked to Webster bank, had the RECORDINGS to prove it, and they had made it clear the payment had not been made. A month later, they still haven't fixed the escrow and I had to pay the insurance myself.
Nov 7th, 2023

I have been with for almost 30 years. Ever since the merger they have gone downhill. I will be changing banks .
Aug 31st, 2023

Don't do it. Webster/Brio will massively tie up your funds and charge you high fees for it. Once they show ACH transfers inbound clear and funds available, if you try transferring any funds out, there are additional holds placed on the originally cleared funds, as well as the transfer holds, making your available balance negative. Then transfers will fail due to lacking "available" funds, which were available at the time of transfer. Each fee for this is $35 and they do retry failed transfers without checking if the funds are currently "available". Then they will likely flag your account, request additional verification documents, and the account will be suspended for who knows how long until they get around to processing these documents. There seems to be good potential for a class action lawsuit against this bank - Brio/Webster.
Mar 9th, 2024

I have just dealt with the most incompetent Customer Service people at Webster Bank - via phone Customer Service. For almost 1 month I have called Websters Customer Service and have received the worse service I have ever had. The first call told me erroneous information and told me to re-set up two Bill Pays that had been lost since the Sterling Bank systems conversion. Wrong! They just werent visible online. I called again to correct the double debits, was told by someone who couldnt speak good English after 30 minutes or so that she would reverse the transactions. Never done. Called back to check on the status of the reversals. I was then transferred FIVE times - the final time I was transferred to Dollar Bank!!! I have nothing to do with a Dollar Bank. The total amount that was erroneously debited from my accounts is substantial. I went to my local branch and dealt with a knowledgeable person who, hopefully, is getting my problem corrected. Webster Bank has outsourced their Customer Service responsibilities to totally incompetent people who dont understand English and certainly cant speak it. Its too bad that Connecticuts one remaining large commercial bank has gone down this highly unsuccessful path.
Sep 12th, 2023