Willow Grace Veterinary Hospital

I just took my dog for her first visit to Willow Grace. The facility is clean, the staff is friendly and the vet techs and doctor/vet were caring, thorough, knowledgeable and kind. They made a wonderful effort to make Riley, my anxious dog, feel comfortable during her visit. I highly recommend Willow Grace!
Apr 11th, 2024

We left Middletown Vet because they became so big, they forgot what they started the clinic for. We did not want our children to attend an assembly line. We wanted someone who cared about them. I did lots of research and read reviews and chose Willow Grace. I originally felt very happy there. They were attentive and seemed to care about our fur babies. In the one year that I was there. I put down 6 animals whom I loved dearly. Four of them were put down by strangers because Doctors were not available. I then adopted 3 more. I spent close to 10000 dollars in costs for surgeries, visits, booboos and more. You never know what attitude you will get, depends on who is at front desk. Dr Stacey became more involved with opening her new emergency center than looking after my babies. In that year, I visited once to twice a month, minus two months. Once we were told they would not approve their heartworm meds through Chewy, because they were due for an annual visit. Even after each one of them had been seen. Then on our visit, they stated we had to get blood tests for heartworms because if they took the meds and had heartworms, it could kill them. But they are the ones who canceled their meds and made them go without for 3 months. Dr Stacey did give the tests and not charged, because she remembered the event. But then got nasty with us saying, we received free services. After all that, the lights went off there one day. They called stating they had to cancel our appt. Later, they called back saying the lights were on, did we want to come in. Because our dog was feeling better and it was late, we said we would wait. We also had been up all night with him and told them we thought it was too dangerous to drive. They said, okay. Afterwards, they sent us an email saying we were being charged 35 dollars for not coming to our appt. The one they cancelled. I still have voicemails and emails. I responded stating I would not pay it and I was very upset. I was then told I treated everyone there poorly, all the time, I got discounts for lots of stuff and got lots of services I was not charged for. And I missed 8 visits, remember I had been there once or twice a month, when? Also, I would pay the fee, or we would not be seen again. I asked lots of questions with no response and then received half of my dogs records in the mail. If you want to have your fur babies seen by whomever is available and have no issues but a annual visit, then by all means Willow Grace is okay. But if you want to see the same doctor, get no attitudes and get treated decently, forget it. They do not like late, changes, or issues.... at all!! God forbid you have several. And do not get upset and cry because you will get told you are mean and rude. After spending that much money and time there, we are appalled at the way we got treated. Appalled!! I do not want an attitude with an assembly line hump de dump. I want my babies treated with the respect they deserve, the same doctor we always see, and special care when there are issues. Also, mom and dad deserve respect as well. Remember when someones child is sick or hurt, you are going to have an upset parent. You should be able to fix both in that field.
Apr 2nd, 2024

Took my dog Slim in just yesterday, they completely cleaned his ears and made them look great, so hes not shakin as much. So Im guessing thats feeling better for him. But they took great care of him and I couldnt be more pleased. Also their availability is awesome. Early hours and late hours which work great with our everyday lives and work scheduleplace is always super clean and they treat my dog like their own I know I seen dr. Lester but Im not sure of the other 2 young ladies that were helping. But they were all fantastic. ZERO complaints!!
Mar 29th, 2024

Professional, knowledgeable, compassionate.
Mar 26th, 2024

Willow Grace Veterinary are very professional and caring. They take their time with you babies
Mar 12th, 2024