Jackson Hewitt Tax Service

I made an appointment was seen and taxes prepared. Came back for copies no hassle just courtesy and an ontime experience. Talked to someone who went too another tax preparer they paid more same filing status
Apr 10th, 2023

Mar 16th, 2022

Jan 11th, 2022

Nov 20th, 2021

I brought my 2019 taxes in at the end of 2019 because I was retiring to Costa Rica. I didn't have all my W2s but knew I would be back before the filing deadline to provide them. I paid for my service in full at that time. As a result of the pandemic, the borders were shut down in Costa Rica from mid March to August 1st and I couldn't leave. During that period of time I contacted Jackson Hewitt by phone and email to advise that I was still unable to provide my W2's because I couldn't get back home to the USA. I was finally able to leave in late August, found my W2s and sent them to this office electronically. I followed up they received them and guaranteed that they would be filed ASAP. My return amount was small but I trusted that they would file them but they never did. Everytime I called or sent them an email they guaranteed me that my taxes had been filed and I should call the IRS because they did their job by submitting. I made 10 international calls to the IRS and, of course, they were so busy I was unable to reach them. I finally decided to call the Delaware Department of Taxation who advised me that they never received a tax filing from me for 2019. I believe this was early January. I called the Jackson Hewitt National line because I figured they would be helpful. They told me there was a glitch in the system and, unfortunately, my taxes were never submitted but they would file them once the IRS was accepting returns again, in mid February. Why wasn't I informed about this glitch? They offered me a $50 gift card, to shop with which is not acceptable. I paid them $80 in cash money and they didn't do their job or even have the common decency to contact me and advise there was a glitch. They knew about it. I want my $80 cash back. The National office started providing ultimatums....either you take this gift card or the case is closed, we only refund the cost of filing when we make an error in the information on your tax forms. Isn't it an error when you DON'T file my taxes and I need to do the research and then call you back to advise that YOU NEVER SUBMITTED MY TAX RETURNS. I want my $80 back, they did not do their job. I followed through on my end of the deal but they didn't. Very shady company with policies that serve their own needs. Not to be trusted!
Apr 26th, 2021