Kirk's Flowers

0 star if i was able to. Guaranteed delivery for Vday. It did not happen. Oh yes it did....1 days later. Emailed business and got no response. They call me almost 9:30 at night to deliver when business is closed. Unbelievable and the flowers were already starting to wilt. Never again i promise that. Real classy customer service. i know nothing will come out of this but WOW is all i can say.
Feb 23rd, 2024

Great little shop
Feb 11th, 2024

If you are looking to order flowers for any occasion or for a just because reason, do not hesitate to call Kirk Flowers at the Capitol Trail or Suburban plaza locations. You will only experience superior customer service with very helpful and pleasant people to work with, satisfaction and joy with the beautiful flower arrangement that your recipient will receive, and the cost that no one can beat. Do not waste your time ordering from 1-800-Flowers where you dont get the beautiful arrangements that you see on their website, and the price that you will pay is not worth it. I also had a very bad experience with Blooms Today and the Sarata Florist, both 800 services. Blooms Today cancelled the order I placed 2 days ago for my GF whose mother just passed. The reason was they didnt have a florist that delivered in Oxford, PA. They should not have accepted my order then. With Sarata Florist, I ordered flowers yesterday for delivery today for my Moms 93rd Birthday. Sarata guaranteed delivery for today but sent me a last minute email this morning to let me know that they cancelled my order. No reason provided. It was now 12:05pm on a Saturday. At this point, most florists in our area will no longer accept same day deliveries because they close at 1pm and their delivery drivers are already out with their deliveries. I called my sister panicking and asked her if she knew a good florist in her area. Without hesitation, she said Kirk Flowers. It was 12:15pm now and I was praying for a miracle for them to take my order for Moms sake. I spoke with John, the owner, who was very emphatic and said that he will make sure that Mom receive her birthday flowers today. He asked me to call their Suburban plaza location to tell them that he gave me an okay to place my order and guaranteed that it will be delivered today, they close at 1pm. Kay took the order from me. Kay was a pleasure to talk with. She did not rush me but rather took the time to ask my flower preferences, color motif and price Id like to pay. Like John, Kay was very emphatic. She told me not to worry because Mom will receive her beautiful flowers today! Thank you so much John and Kay for going above and beyond my expectations for the kind of customer service you both provided to me today! Thank you for making my day and Moms as well! I will highly recommend you to family and friends! Keep up the exceptional service that you provide to your customers, very rare to see nowadays.
Jan 12th, 2024

I manage a marina in Florida where hospitality and 'going the extra mile' really makes a difference in customer satisfaction. Recently my wonderful mother of 80+ years 'fell off a ladder putting up Christmas decorations' at her home in Newark, DE. Fortunately Mom was OK and the doctors were planning to do repair a broken femur as well as replace her hip at Christiana Hospital. Knowing my mother loves flowers I placed an on line order to have them sent to her bedside the next day. That afternoon Kirk's called my directly to notify me that, "we cannot send flowers to the ER a/or ICU" I understood and advised them I would call them as soon as I knew when she was out of surgery. A few days past, I wasn't sure when she would be out of ICU so I called Kirk's and advised them "I don't know when she'll be out, I will call you as soon as I know more" To my surprise and amazement Kirk's was on top of the status and--I'm not sure how--were able to get the flowers to her as she was recovering from surgery. I cannot say enough of how impressed I am with how Kirk's handled this, I plan on using them for all future occassions--Thank You Kirk's Flowers for your incredible service--Nancy 'Loved' your bouquet! Paul/Rivers Edge Marina/Saint Augustine, FL
Nov 28th, 2023

They never let me down!!
Oct 7th, 2023