Georgetown Floorcoverings Inc

CashBently was here
Aug 12th, 2019

creative jop
Jul 24th, 2017

During the process of receiving quotes, Georgetown Floorcoverings was very responsive and very helpful. We ultimately choose to work with them because they seemed professional and experienced. We have curved staircases and were looking for a runner to be installed on them. The first time the crew came out was before the pandemic. Here are the issues I encountered during this visit: - One gentleman took periodic breaks for personal phone calls - When the crew finished, they packed up all their things and left, and did not provide me an opportunity to review the work - The work was sloppy, inconsistent, and in some areas -- dangerous. The rug was bunched up in places, very uneven in others, and not aligned from stair to stair I reached out to my primary PoC and they sent one of the workers to validate. He validated the rug had issues and would send a crew out. The same crew came back out (now the 3rd visit), looked at the scope of adjustments and determined they didn't have the proper tools and they would need to reschedule. Then the pandemic hit and everything was put on hold. I reached back out in November 2020 to see if we could finally repair the mistakes on our stairs. I was told I was on a holding list (with other clients) but they could send a crew out. I was frustrated they never reached out once they reopened, but was happy we could close out the project. The same crew came, with all the materials needed, and worked on the stairs. The main gentleman continued to take personal calls (mask half on) while in our house working on the stairs. Once they finished, I walked through each area and identified a more areas of inconsistency and was told they needed more material to fix it. It is now March 2021, over a year after we started this, and unfortunately we are not thrilled with the work completed. We never heard back from Georgetown Floorcoverings after the November visit to fix the remaining items and at this point I don't care to. I do not recommend this company.
Feb 25th, 2021

This place was so helpful! I was on a tight timeline and couldn't find any flooring stores in the area that carried samples of an eco-friendly floor I was considering. I needed to make a decision ASAP, and this place came through! If you're wanting to see what Marmoleum or other eco flooring looks like in a show room (or many other kinds of floors too), this is the place! The samples he has are full plank size too, instead of the tiny squares vendors sell online. The gentleman manning the store was knowledgeable and so helpful. His prices matched other vendors, so there wasn't a "Georgetown markup" or anything. He even let me take some samples home as a courtesy. We ended up going with a different floor, but I so appreciated the customer service and would highly recommend this store to anyone!
Feb 3rd, 2018