AKA White House

Alexander ASIAMAH WIAFE _{on Google}

Apr 1st, 2024

I only use their parking and it's been helpful. Thank you AKA White House

Yevhen Kudriavets _{on Google}

Mar 15th, 2024

The bad and rude staff with no respect to guests. No room service and cleaning of the room.

Chelsea Zhang _{on Google}

Mar 23rd, 2024

TLDR: Absolutely my worst hotel experience ever, will never stay at any AKA property in the future (even if I need to travel an extra mile).
Bad service in terms of:
1. Uneven quality of service: I requested two bottles of water on day one, delivered to room; requested again the other day and got rejected because we dont do that service, you need to come downstairs yourself, and rejected to offer a third bottle because two bottles per room upon request only, while making a note of the room number; requested water again on the third day, didnt ask for room number and provided water.
2. Unprofessionalism: the staff rang my room bell because they left a radio in a room (this shows up in their google translate app on the phone). After I asked for the size and look of the radio and offered to look for it in my room, the staff rejected and said its fine then left. I never see anything radio-like either in my room.
3. Not responsive/even trying to solve problems: I used the hotel dry clean service but my silk blouse came back damaged with white streaks on. The front desk was not able to get in contact with the dry cleaner immediately and waited for management to respond. When management finally responded, they asked me to contact the dry cleaner directly, leaving themselves out of the conversation. Staff attitude changes after seeing my companys name after pulling up my information as well.
A hotel with this level of service is definitely not worth $300 a night. I paid the price for a convenient stay during my business trip, without expecting to solve the problems caused by the hotel (unable to provide room service per requested, staff [claim to be] leaving stuff behind after cleaning the room, and damage caused by dry clean service through the hotel). Im very much annoyed by the extra amount of work the hotel has put on me to do, when I already have a fully packed week of business meetings. Very disappointed at this completely disorganized hotel property. 0/5 recommend to any folks traveling to DC, and particularly for business trips.
Rooms: Room is fairly big, but you can hear sounds of neighbors doing laundry