Holiday Inn Express & Suites Orlando - Apopka, an IHG Hotel

Nice hotel always clean
Apr 8th, 2024

Apr 6th, 2024

Very clean, staff was great
Mar 29th, 2024

This is one of the better Holiday Inn Expresses we have stayed in. Its clean, the rooms are fairly large (bathroom could be a bit bigger but the shelving in it makes up for that). The breakfast is also pretty good.
Mar 24th, 2024

We have previously enjoyed many stays at various Holiday Inn Express locations in Florida and even invested in a vacation club package due to our positive experiences. However, our recent stay at this particular Apopka location was highly disappointing. We booked our stay in Apopka for 4 nights from the HIE website. We received a call the day before our reservation to "re-confirm" a few details such as the name on the reservation, booking date, room types, etc. This seemed odd to me at the time, but I didn't question it. (I should have known then that they probably messed up our initial reservation). Upon arriving and checking in, we learned that our reservation only showed for 3 nights and the pricing was different from what we initially booked online. We were charged $117 for night 1, $159 for night 2, and $161 for night 3, and I am VERY sure that's NOT the price I initially booked. However, I didn't want to dispute this, but here comes the fun part... We repeatedly told the front desk staff that there was a mistake in the booking and it should be for 4 nights. Instead of extending our reservation, all of them told us to come back after the 3rd night and rebook for 1 more night. (???) Someone finally took a few minutes to add another night for us but charged us $159 per night instead of $110 as shown everywhere online, INCLUDING the HIE website. When confronted about the pricing discrepancy, she told us that she would cancel that 4th-night extension and told us to go book online. (???) We stayed in room 212, their "standard room", with the TV having only audio and NO video on many channels. The bathroom faucet had zero water pressure. They sent a maintenance guy who seemed upset that someone interrupted his dinner and told us "it is what it is" regarding the water pressure (???). After staying for one night, we asked if there was a penalty if we only stayed for one night and were told that they had already charged us for 3 nights and would not reimburse for any unused time. Please consider this review if you plan on booking here. How this place received 5-star ratings from other guests is still a mystery to me. If you are looking for a place to stay in Apopka, there's a Hampton Inn next door, and a Hilton Garden and Inn about a mile down the street, stay there instead.
Mar 31st, 2024