Mardey’s Appliances & Repair

Thank you for sharing your feedback with us. We sincerely appreciate the opportunity to address your concerns regarding the repair service provided on April 5th.Upon reviewing your appliance repair request, we noted that the issue involved a malfunctioning refrigerator. In response, we prioritized your service on the same day to promptly address the issue. During the diagnostic process, our technician identified that two specific parts—a door gasket and an evaporator freezer fan motor assembly—were necessary to restore your appliance to optimal performance. We provided a repair quote before initiating any work. This is a standard practice in our industry, intended to ensure transparency and allow our customers to make informed decisions about proceeding with repairs.It’s important to note that we require a deposit to order the necessary parts, as mentioned in the initial quote. We ensure all potential costs are disclosed upfront, giving you the freedom to either proceed with or decline the repairs based on your preferences.Furthermore, as a courtesy and to prevent future issues, our technician proactively replaced your Bi-Metal Defrost Regulator at no additional cost, anticipating that it might fail soon.We strive to go above and beyond in providing exemplary service, including offering same-day repairs and no-cost part replacements when possible. If there are any aspects of the service that made you uncomfortable, we encourage you to reach out to us before authorizing work in the future. This approach allows us to thoroughly discuss the details of the repair, ensuring you are fully aware and comfortable with the process.We apologize if our service did not meet your expectations and remain committed to ensuring your satisfaction. Please feel free to contact us directly with any further questions or concerns.

Thank you so much for your support!

Thank you for your wonderful feedback! We are thrilled to hear that you were impressed with the quality, professionalism, and efficiency of our service. Melissa is indeed a fantastic coordinator, and we’re glad she could accommodate your last-minute needs seamlessly. At Mardey’s, we strive to be your go-to source for appliance solutions and top-notch service. We look forward to serving you again in the future!

Thank you for your loyalty and for taking the time to share your positive experience. We’re delighted to hear that you find our appliance repair services to be reliable and that you choose us for your needs consistently. We look forward to continuing to serve you with the same high standards you’ve come to expect from us!

Thank you for taking the time to share your recent experience with us. Your feedback is invaluable to us as it helps us improve our services.We're truly sorry to hear about the challenges you faced with our scheduling and communication. It's disheartening to know that we fell short of providing you with the seamless service experience we strive for.Rest assured, we've taken your comments to heart and will be addressing them internally to ensure that such incidents are minimized in the future. Your satisfaction is our top priority, and we're committed to making things right.We genuinely appreciate your understanding and patience throughout this process. Should you need any further assistance or have any additional concerns, please don't hesitate to reach out to us directly.Thank you once again for sharing your feedback with us. We hope to have the opportunity to restore your trust and provide you with a more positive experience in the future.